Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting,…

Across its entire range of solutions, the Company now has over 4,400 Patents and growing.

The Anywhere365 Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program…

Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk is expanding its…

A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract…

New integration offers organizations rapid deployment of personalized, real-time coaching and insights from every conversation Cresta, the real-time…

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using…

Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent…

The next-gen digital contact center will elevate how service is performed at every touchpoint Deloitte Digital announced a new offering uniting the…

The business process outsourcing firm's latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating…