NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 ...

Artificial intelligence, machine learning and augmented reality create vast growth opportunities in a highly competitive market, finds Frost & Sullivan As enterprises in North America increasingly migrate their processes and applications to ...

Avaya Holdings Corp. announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, turning its contact center into a next generation digital engagement and personalization center with ...

NVM Platform honored for improving customer service technology and customer experience NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, announced today that TMC, a global, ...

Vendors Selected for the “Hot Vendor” Report Are Noteworthy, Visionary, and Innovative UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, announced it ...

Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise ...

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer ...

Mobile-First Employee Selection Assessments Are Enhanced by Machine Learning and Built on Nearly Two Decades of Data Shaker, provider of market-leading pre-hire assessment technology, will showcase its Virtual Job Tryout ...

AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to ...

Appian, Five9, NICE inContact, Sharpen, Talkdesk, and others among those making announcements The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals announcements from industry leading ...