By Bringing Together the Best of UCaas and CCaaS, Intermedia Now Offers Businesses a More Reliable, Comprehensive, and Fully-Integrated Customer Engagement Solution, While Channel Partners Have a Valuable New Revenue ...
Government Agencies Can Now Procure Industry-Leading Customer Experience Solutions for Artificial Intelligence, Chat and Voice Bots, Speech Recognition and More The United States federal government, as well as qualifying state, ...
CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, won gold in ...
Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service. Using IBM Watson ...
Bright Pattern, the omnichannel cloud contact center provider for innovative companies, recently recognized in numerous reports as the shining star in customer ratings Bright Pattern has been included in G2 Crowd’s ...
ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact centers have evolved from query resolution to full-featured customer experience centers ...
Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and contact center solutions, is extending its ...
8×8 Cloud-Based Contact Center Solution Together with Google Cloud Contact Center AI Provides Customers New Capabilities for Improved Engagement 8×8, Inc. , a leading communications provider of cloud voice, video, chat ...
NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 ...
Artificial intelligence, machine learning and augmented reality create vast growth opportunities in a highly competitive market, finds Frost & Sullivan As enterprises in North America increasingly migrate their processes and applications to ...
