Bright Pattern, the omnichannel cloud contact center provider for innovative companies, recently recognized in numerous reports as the shining star in customer ratings Bright Pattern has been included in G2 Crowd’s ...
ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact centers have evolved from query resolution to full-featured customer experience centers ...
Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and contact center solutions, is extending its ...
8×8 Cloud-Based Contact Center Solution Together with Google Cloud Contact Center AI Provides Customers New Capabilities for Improved Engagement 8×8, Inc. , a leading communications provider of cloud voice, video, chat ...
NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 ...
Artificial intelligence, machine learning and augmented reality create vast growth opportunities in a highly competitive market, finds Frost & Sullivan As enterprises in North America increasingly migrate their processes and applications to ...
Avaya Holdings Corp. announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, turning its contact center into a next generation digital engagement and personalization center with ...
NVM Platform honored for improving customer service technology and customer experience NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, announced today that TMC, a global, ...
Vendors Selected for the “Hot Vendor” Report Are Noteworthy, Visionary, and Innovative UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, announced it ...
Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise ...
