Customizable Metrics and Increased Automation Capabilities Allow Even the Most Complex Organizations to Comprehensively and Easily Manage CX Programs NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback ...

First Ever Austrian Based Company to Be Selected for the AWS Partner Network (APN) Adverity, a leading data intelligence platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer ...

Designation Recognizes Cloudinary and Its Proven Media Management Solutions Cloudinary, an end-to-end media management platform for the world’s top brands, announced that it has achieved Amazon Web Services (AWS) Digital ...

SAP SE announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an Expert and Expert Chat services. Through the integration of ...

Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and contact center solutions, is extending its ...

Extends Collaboration with Avaya A.I.Connect Partner Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced the availability of new self-service automation capabilities with ...

Betsson Group Strengthens Its Award-Winning Customer Service with Ada’s Instant, Multilingual Support Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in ...

McDonald’s Corporation (MCD) and Dynamic Yield Ltd. announced an agreement by which McDonald’s will acquire Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic ...

Integration Will Allow Joint Customers to Embrace Data-Driven Decision Making Snowflake Computing, the only data warehouse built for the cloud, announced it has joined the Adobe Exchange partner program. Together, the ...

Annual 2019 Markie Awards honor the movers, shakers, and experience makers across marketing, commerce, sales and service To celebrate the creators of truly great experiences across the entire customer journey, Oracle announced ...