Partnership is exclusive within the healthcare BPO industry Everise, a leader in transforming customer service for global healthcare companies, today…

Recent Platform Enhancements Include Extending 8x8 Intelligent Customer Assistant to Support Voice Interactions and Additional AI Capabilities…

Boomi to use ServiceNow solutions to deliver streamlined customer support and improved self-service experiences ServiceNow to integrate Boomi’s…

Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, today announced its new customer…

Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…

The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever.  Companies have a staggering $3.7 trillion at risk…

PROG Holdings, the fintech holding company for Progressive Leasing, Vive Financial, Four Technologies, and Build, and Infosys, a global leader in…

The technology landscape, including cloud migration, omnichannel communication, digitization, AI, and voice bots, is reshaping how businesses engage…

Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative…

Introduction Lenovo developed Smart Avatar—a groundbreaking artificial intelligence solution—by combining their products, services, and customer care…