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Hyundai Introduces Advanced Humanoid Robot ‘DAL−e’ for Automated Customer Services

Hyundai Motor Group has introduced ‘DAL-e’, an advanced customer service robot capable of communicating independently with people by recognition capabilities and mobility functions. DAL-e stands for “Drive you, Assist you, Link with you-experience,” and offers bespoke customer services at a HMG showroom with plans for adoption in diverse operating environments, as per the news published by the company.

The AI-powered robot measures 1,160 X 600 X 600 mm and boasts state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform. Weighing only at 80Kgs, the robot is significantly lighter and more compact when contrasted to the other customer service and guide robots.

Additionally, it can have close, friendly, and emotive interactions with the customers. It can engage customers in an automated and smooth dialogue by providing useful information on products and services and responding to verbal and screen touch commands. As far as mobility is concerned, DAL-e can move freely and can escort customers to designated spots using its omnidirectional four wheels. It can also provide entertaining information, such as explaining vehicles and technologies by connecting wirelessly to a large display screen at the venue, beckoning visitors to take photos with it, and providing gestured feedbacks using its movable arms.

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Hyundai Motor Group unveiled the android in a showroom in southern Seoul, where it commenced its operations. Following the pilot operation, it is expected to be used in various fields that require everyday interactions with customers, such as other showrooms of Hyundai Motor Company and Kia Corporation.

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At present, the robot is serving and proving its capabilities in mitigating COVID-19 challenges. It is equipped with facial recognition and automated mobility capabilities for seamless wall-to-wall services under the COVID-19 situation. It can monitor a shop floor’s entryway and detect individuals entering without a mask and advise them to put one on. At the exhibition where it is operated, the robot is easing up the staff’s workflow and offering hands-on help to customers. It includes both those who do not prefer to be assisted by a human being and those as well who visit the venue during the peak times such as the weekend.

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“The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group. “With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”

Hyundai Motor Group will continue to update the DAL-e based on data from pilot operations, perfecting its operational capabilities as an advanced android robot.

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