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Global Managed Services Provider AireSpring Announces Distribution Partnership with 8×8

AireSpring, a leading Global Managed Services Provider specializing in Managed IT, Network Services and Unified Communications, is pleased to announce a distribution partnership to resell 8×8 XCaaS (eXperience Communications as a Service), a single vendor cloud communications and contact center solution. The partnership provides customers a single point of contact to obtain both 8×8’s unified cloud contact center, voice, team chat, and video meeting solution, and the connectivity they will need, resulting in simplified billing and support through one vendor. In addition to AireSpring’s many cloud connectivity options, 8×8 customers can also take advantage of AireSpring’s Managed SD-WAN and Managed Security solutions to further secure and optimize their UCaaS/CCaaS deployment. AireSpring’s award-winning customer service team will provide first line support to joint 8×8 and AireSpring customers. The product will be sold through AireSpring’s large network of channel partners.

8×8 XCaaS uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Regardless of location, 8×8 XCaaS meets the communications requirements employees need to work together to deliver differentiated customer experiences.

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8X8 XCaaS provides customers with:

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  • Scalable communications with one administrative interface
  • 8×8 Work, bringing together voice communications, video meetings, and team messaging via all-in-one desktop, mobile, and web apps
  • Telephony and contact center capabilities for Microsoft Teams with 8×8 Voice for Microsoft Teams Direct Routing as a Service solution and the Microsoft certified 8×8 Contact Center for Microsoft Teams
  • Organization-wide insights and deep analytics
  • Integration of business and CRM apps such as Salesforce
  • Full compliance with the HIPAA Security Rule, PCI DSS Service Provider 3.2.1, and FISMA/NIST SP800-53rev5

“AireSpring is proud to partner with 8×8, a leader in both unified communications and contact center,” stated AireSpring CEO Avi Lonstein. “AireSpring is at the forefront of the Channel when it comes to offering superior connectivity and cloud communications solutions to our partners and their clients, and our partnership with 8×8 exemplifies this commitment to providing best-of-breed solutions with a single point of contact for all their needs.”

“We value the contributions of our partners, and recognize that the success of our channel strategy is centered around continually building and growing those relationships,” said Lisa Del Real, Global Channel Chief at 8×8, Inc. “Our ongoing 8×8 XCaaS innovation and market-leading solutions for enterprises adopting Teams provides channel partners with ever-growing business opportunities to create and drive exceptional employee and customer experiences to meet every work requirement.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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