AiThority Interview Series With Kerry Liu, CEO at Rubikloud
Tell us about your journey into Artificial Intelligence? What made you launch an AI-powered retail automation platform?
Large enterprise retailers…
Conversable’s New Capabilities Empower Brands to Easily Deploy Bots Across Voice and Messaging…
New voice capabilities, Bot Kits, Outbound Center, and Deployment Center bring conversational intelligence to automated marketing campaigns…
CSI’s Virtual Observer Integrates WFO for Talkdesk Environments
Coordinated Systems, Inc. (CSI) has joined the Talkdesk AppConnect Marketplace. This partnership enables quality management, screen capture and robust…
Bright Pattern to Unveil Faster, Easier Cloud Customer Service at Customer Contact Week
Bright Pattern to exhibit and present its Spring 2018 release of faster, easier cloud customer service with voice, digital channels, bots, and agents…
Adobe Set to Acquire Magento Commerce for $1.68 Billion
Adobe Surges Ahead in Content Management and Digital Experience Race Adding Magento Commerce Platform to Adobe Experience Cloud
Martech 150 RADAR…
Thunderhead Introduces Intent Analyzer: Unrivalled Customer Journey Intelligence Powered By AI
Thunderhead, the global leader in customer engagement and journey orchestration, announces Intent Analyzer,enabling brands to move beyond…
Bluecore Partners With Magento Commerce for Enhanced Personalized Customer Interactions
New Retail Intelligence Offering Will Activate Retailers’ Live Product Sets, Use Insights to Pair Products and Communications with Customers…
Pegasystems Named a Leader in Cloud-Based Dynamic Case Management by Independent Research Firm
Among The Top-Level Criteria, Pega Received The Highest Scores For Architectural Support For Dynamic Case Management, Supporting Capabilities, And…
Latest Katabat Customer Experience Management Releases Target Customer Centricity
Katabat 8.1 Streamlines Use For Strategists And Associates As Well As Improving Mobile Customer Marketing Communications
Katabat announced its…
Conflating Identity With Identity Services – Why Platforms Should Focus on the Latter
As people-based marketing (PBM) became the hottest acronym in the ever-expanding library of adtech terminology, so began the race to paint a…