Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified…

Loris, the conversational AI software that assists human agents in real time to make customer support more human, empathetic, and scalable, announced…

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the…

Quantum Corporation, the leader in solutions for video and unstructured data, today announced the availability of the MyQuantum service delivery…

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys, a global cloud leader in…

Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management…

Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List of Priorities in…

-Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…

Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, announced that SoFi, …