Computing Bright Pattern Contact Center Chosen by MarketSource, Inc. to Support Call Center Operations AIT News Desk Mar 25, 2020 Bright Pattern State-Of-The-Art, Cloud-Based Software Includes Seamless Salesforce Integration Bright Pattern's, a leading provider of…
Security Study: Operator-Sponsored RCS Will Win Consumer Hearts and Brand Budgets AIT News Desk Mar 17, 2020 New Findings Reveal Consumer Appetite for Advanced Messaging Functionality, but Operators Must Place Privacy, Security and Person-To-Person…
Challenges Introducing Microsoft Bing COVID-19 Tracker Sudipto Ghosh Mar 16, 2020 As per Bing COVID-19 Tracker, there are 85,377 active cases and 6518 deaths. COVID-19 is exposing the frail connection between health,…
Mobile New Study Reveals Data Protection and Compliance Risks From New Era of Mobile Workforce AIT News Desk Mar 11, 2020 Consumer messaging apps overtake email for work communication via mobile, as new MEF study reveals privacy and security risks faced by employers and…
Voice ForwardPMX Invests in the Future of Conversational Commerce with the Acquisition of Leading Voice… AIT News Desk Mar 6, 2020 Headliner Labs’ Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency’s Voice and Conversational Commerce Capabilities Award-winning,…
Hot Startups Zendesk Expands Service-First CRM Solutions to Transform Customer Experience AIT News Desk Mar 4, 2020 New product suites democratize service and sales software by making it easy to try, buy and use Zendesk, Inc. announced new, powerful Support and…
Guest Authors These 5 Trends Will Dominate Online Shopping in 2020 Simone Wu Feb 25, 2020 By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping…
Martech NICE inContact CXone Wins 2020 BIG Innovation Award AIT News Desk Feb 24, 2020 CXone recognized for innovation in seamless omnichannel customer experiences NICE inContact announced that CXone, the world’s #1 cloud customer…
Guest Authors How Companies Legally Harvest Your Data (And How to Stop Them) Aidan Fitzpatrick Feb 20, 2020 In 2018, it was discovered that Cambridge Analytica had harvested the data of at least 87 million Facebook users without their knowledge after…
Analytics Zendesk Releases Annual State of Messaging 2020 Report AIT News Desk Feb 19, 2020 Report reveals new data and insights on the most important conversational business and messaging trends in 2020 Zendesk, Inc. released State of…