New capability allows brands to build customer trust, optimize their experience and communicate with customers where they already are: directly within…

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the…

New tool enables live agents to effortlessly optimize bots and upskill into AI roles LivePerson, Inc., a global leader in Conversational AI,…

Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital…

Cisco has completed the acquisition of IMImobile PLC. IMImobile brings key cloud communications software and communications platform as a service…

Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee…

Ada Enables Scalable, Personalized, and Automated Customer Experiences at Scale Ada, the market leader in Automated Customer Experience (ACX),…

Regional property insurance company extends contact center technology beyond the contact center to every employee to provide help when disaster…

 Cloud-Based, Omnichannel Communications Offering Helps Enterprises Simplify Their Digital Transformation Syniverse, the world’s most connected…

Winter 2021 Release Delivers New Customer Engagement and Cloud Communications Enhancements Across Integrated Platform 8×8, Inc., a leading integrated…