Many organizations creating an online community have had this fear: What if we build an online community and customers just use it to say bad things…

Over the past five years, organizations across most sectors have embraced the move from simply selling products to providing customer service to their…

The latest templates are designed to drive greater insights across an organization and bridge the divide of changing consumer behaviors and…

The Gartner Peer Insights Customer First Signals Technology Providers Who Have Committed at an Organizational Level to Allow All Applicable…

New solutions improve experiences from first impression all the way through to customer support - Launches the Product Experience cloud providing an…

SturdyAI Inc., the provider of the AI-led customer intelligence and automation platform "Sturdy," announced it raised $3.1 million in funding led by…

Dataiku, the platform for Everyday AI, announced the appointment of Bridget Shea as its new Chief Customer Officer. Shea, who has worked closely with…

Guidewire announced that Topdanmark, Denmark’s second largest insurance company, has implemented Guidewire to lower IT architecture complexity and…

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech…

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve…