Technology UiPath Honored Again for Delivering World-Class Customer Service AIT News Desk Feb 8, 2023 UiPath, a leading enterprise automation software company, announced that it has received the 2022 NorthFace ScoreBoard Service Award (NFSB) from the…
Technology 65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching… AIT News Desk Feb 2, 2023 Medallia,the global leader in customer and employee experience, announced the findings of its new report: The New Customer Expectations for the…
Machine Learning Intercom Announces New GPT-3.5 Enabled Features Within its Customer Service Platform AIT News Desk Feb 1, 2023 Intercom, the leading customer service platform for internet businesses, announced it has launched three new automation-first features built using…
Cloud PagerDuty for Customer Service in ServiceNow CSM Now Generally Available to Enable Real-Time, Direct… AIT News Desk Feb 1, 2023 New application helps ServiceNow customers exceed service level agreements and improve customer experience PagerDuty, a global leader in digital…
Machine Learning Using OpenAI to Automate Customer Service With Y Meadows AIT News Desk Jan 27, 2023 Y Meadows, a technology company dedicated to helping customer support teams improve the quality of their service through the use of artificial…
Machine Learning Customer Service Agents Gain Competitive Advantage with Gnani.ai’s Assist365 AIT News Desk Jan 25, 2023 New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30%…
Technology Informatica Earns “An Outstanding Customer Service Experience” by J.D. Power for Second… AIT News Desk Jan 20, 2023 Informatica the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support…
Machine Learning Ada’s AI-powered Customer Service Automation Platform now Available on AWS Marketplace AIT News Desk Jan 18, 2023 Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…
Machine Learning The Role of Artificial Intelligence in Email Customer Service Jeff Broth Jan 16, 2023 Email customer service is an essential part of any business. It's the difference between keeping a client happy and sending them packing. But with so…
Technology Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service AIT News Desk Jan 12, 2023 Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global…