Over the past five years, organizations across most sectors have embraced the move from simply selling products to providing customer service to their…

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech…

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The…

Neuron7.ai, a leading innovator in AI-powered customer and field service software, has raised $10 million in Series A funding led by Battery Ventures …

Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company…

Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of…

With Sinequa, Airbus Helicopters enables self-service technical support and gains insights that contribute to the safety and innovation of…

Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a global leader in…

With the price of lumber hitting record highs1 and supply chain challenges still limiting available stock of lawn and garden supplies and other…

OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code…