UiPath, a leading enterprise automation software company, announced that it has received the 2022 NorthFace ScoreBoard Service Award (NFSB) from the…

Medallia,the global leader in customer and employee experience, announced the findings of its new report: The New Customer Expectations for the…

Intercom, the leading customer service platform for internet businesses, announced it has launched three new automation-first features built using…

New application helps ServiceNow customers exceed service level agreements and improve customer experience PagerDuty, a global leader in digital…

Y Meadows, a technology company dedicated to helping customer support teams improve the quality of their service through the use of artificial…

New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30%…

Informatica the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support…

Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…

Email customer service is an essential part of any business. It's the difference between keeping a client happy and sending them packing. But with so…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global…