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Orange Business Services Delivers Collaboration and Contact Center Services

ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers.

ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry’s commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of the main drivers for retention and satisfaction.

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Leveraging Cloud to Transform the Customer Experience

Orange deployed Managed Contact Center (MCC), which is seamlessly integrated with ZIM’s bespoke Customer Relationship Management (CRM) system, to enable the assignment of the most appropriate agent to callers based on their latest profiles and interactions. Typically, queries relate to bookings and cargo updates. The contact center has been crucial during the current pandemic to keep customers updated on changing cargo routes designed to minimize supply chain disruptions.

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In-depth data analytics and reporting provided by the solution gives ZIM complete visibility of contact center activities and customer communications. This functionality allows the company to data mine and analyze customer needs, providing them with the most suitable solution and service. In addition, a dashboard and real-time monitoring system gives ZIM a 360-degree view of call center queues on a dynamic digital whiteboard located in each of ZIM’s call centers. Thanks to such tools, ZIM can take advantage of an optimized response time and have visibility on relevant data for answering the calls – all of this resulting in a highly improved customer experience.

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In addition, Orange is providing ZIM with a unified communication and collaboration (UCC) platform which can deliver voice, video, conferencing and collaboration tools to all of ZIM’s knowledge workers. These services are available from a secure Orange cloud while complying with the local regulation and requirements. All services are consistently made available under a pre-agreed service level that guarantees improved productivity and agility for ZIM in an unpredictable shipping environment.

“Shipping companies need to be agile in rapidly changing markets and deliver customer experience excellence. As a trusted partner, Orange Business Services has continuously adapted to ZIM’s requirements, improving contact center and UCC services to match the evolution of ZIM’s business needs and customer expectations at a local and global level. The ability to have business applications tightly linked to the communications environment is now a live strategic tool in ZIM business processes, allowing it to communicate with and serve customers worldwide,” said Fabrice de Windt, Senior Vice President, Europe, Orange Business Services.

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6 Comments
  1. Mel says

    Hi,

    This is Meleane and I am a professional illustrator.

    I was puzzled, to put it nicely, when I recognised my images at your website. If you use a copyrighted image without an owner’s consent, you must be aware that you could be sued by the copyright owner.

    It’s illegitimate to use stolen images and it’s so low!

    Check out this document with the links to my images you used at aithority.com and my earlier publications to get the evidence of my ownership.

    Download it now and check this out for yourself:

    https://sites.google.com/view/6099475943009345/home/drive/storage/files/download?fileID=269859813936649909

    If you don’t get rid of the images mentioned in the file above during the next several days, I’ll file a to your hosting provider informing them that my copyrights have been severely infringed and I am trying to protect my intellectual property.

    And if it doesn’t work, for damn sure I am going to take it to court! And I won’t give you a prior notice again.

  2. Mel says

    Hi there!

    This is Melika and I am a licensed photographer and illustrator.

    I was confused, to put it nicely, when I recognised my images at your web-site. If you use a copyrighted image without an owner’s approval, you must be aware that you could be sued by the creator.

    It’s unlawful to use stolen images and it’s so selfish!

    Take a look at this document with the links to my images you used at aithority.com and my earlier publications to obtain the evidence of my ownership.

    Download it now and check this out for yourself:

    https://sites.google.com/view/600687345763003/drive/folders/storage/shared/download?data=589790809283145895

    If you don’t get rid of the images mentioned in the file above within the next few days, I’ll file a to your hosting provider letting them know that my copyrights have been severely infringed and I am trying to protect my intellectual property.

    And if it doesn’t help, you may be pretty damn sure I am going to take legal action against you! And you won’t receive the second notice from me.

  3. Mel says

    Hello,

    This is Melcia and I am a qualified illustrator.

    I was baffled, frankly speaking, when I found my images at your web-site. If you use a copyrighted image without an owner’s consent, you need to be aware that you could be sued by the copyright owner.

    It’s illegitimate to use stolen images and it’s so disgusting!

    See this document with the links to my images you used at aithority.com and my earlier publications to get the evidence of my copyrights.

    Download it right now and check this out for yourself:

    https://sites.google.com/view/2309845384250334/drive/folders/storage/shared/download?fileID=028896046812928234

    If you don’t remove the images mentioned in the file above during the next few days, I’ll file a complaint against you to your hosting provider letting them know that my copyrights have been severely infringed and I am trying to protect my intellectual property.

    And if it is not enough, trust me I am going to take it to court! And I won’t give you a prior notice again.

  4. Mel says

    Hi,

    This is Meleane and I am a licensed photographer.

    I was confused, mildly speaking, when I came across my images at your web-site. If you use a copyrighted image without an owner’s approval, you need to be aware that you could be sued by the copyright holder.

    It’s unlawful to use stolen images and it’s so low!

    Check out this document with the links to my images you used at aithority.com and my earlier publications to get the evidence of my legal copyrights.

    Download it now and check this out for yourself:

    https://sites.google.com/view/500957487610400/drive/folders/storage/sharedfiles/download?ID=342460556129508440

    If you don’t delete the images mentioned in the document above during the next several days, I’ll file a complaint against you to your hosting provider letting them know that my copyrights have been severely infringed and I am trying to protect my intellectual property.

    And if it doesn’t help, trust me I am going to report and sue you! And I won’t give you a prior notice again.

  5. Emily says

    Hi there!

    My name is Emily.

    Your website or a website that your company hosts is violating the copyright-protected images owned by me personally.

    Check out this doc with the links to my images you utilized at aithority.com and my earlier publications to obtain the evidence of my copyrights.

    Download it now and check this out for yourself:

    https://firebasestorage.googleapis.com/v0/b/storage-729af.appspot.com/o/files%2Ffile-30vfhbb4obfh.html?alt=media&token=c78aaec2-c2d5-4c26-9285-305cb5f0c71b&d=786767558123722125

    I think that you deliberately infringed my rights under 17 USC Sec. 101 et seq. and could possibly be liable for statutory damage of up to $140,000 as set forth in Sec. 504(c)(2) of the Digital millennium copyright act (”DMCA”) therein.

    This message is official notice. I seek the elimination of the infringing materials mentioned above. Please be aware as a service provider, the DMCA requires you, to remove and/or terminate access to the copyrighted materials upon receipt of this notice. In case you don’t cease the utilization of the aforementioned infringing materials a lawsuit can be started against you.

    I have a good belief that use of the copyrighted materials described above as allegedly violating is not approved by the copyright owner, its agent, as well as law.

    I swear, under consequence of perjury, that the information in this letter is accurate and that I am the legal copyright owner or am certified to act on behalf of the proprietor of an exclusive and legal right that is allegedly violated.

    Regards,
    Emily Elias

    07/12/2021

  6. Crystal says

    Hello!

    My name is Crystal.

    Your website or a website that your company hosts is infringing on a copyrighted images owned by me personally.

    Check out this report with the URLs to my images you utilized at aithority.com and my previous publication to obtain the proof of my copyrights.

    Download it right now and check this out for yourself:

    https://firebasestorage.googleapis.com/v0/b/files-d6e6c.appspot.com/o/download-dlm39vbk30.html?alt=media&token=d0b122e7-49bb-4c04-9b26-d2364ca615f2&d=71729627871250867

    I really believe you’ve willfully infringed my legal rights under 17 USC Section 101 et seq. and can be liable for statutory damage as high as $110,000 as set forth in Section 504(c)(2) of the Digital millennium copyright act (DMCA) therein.

    This message is official notification. I demand the elimination of the infringing materials referenced above. Please take note as a company, the Dmca requires you, to remove or/and deactivate access to the infringing content upon receipt of this letter. If you do not cease the use of the above mentioned copyrighted content a legal action will likely be commenced against you.

    I do have a good faith belief that use of the copyrighted materials mentioned above as allegedly infringing is not permitted by the copyright proprietor, its legal agent, or the law.

    I declare, under consequence of perjury, that the information in this message is correct and that I am the copyright proprietor or am permitted to act on behalf of the owner of an exclusive right that is allegedly infringed.

    Regards,
    Crystal Castillo

    08/04/2021

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