Salesforce Introduces Data Cloud Spring

By AIT Staff Writer On Apr 12, 2024

What is Data Cloud Spring?

Salesforce has shared updates for its Data Cloud in the Spring ’24 Release. These updates make it easier to use data from Data Cloud in Salesforce’s CRM apps and platform services. For example, they introduced features like Data Cloud Related Lists and Data Cloud Triggered Flows. These let you see how customers interact with a website on their Salesforce record and automatically notify a salesperson about it.

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Why Does This News Matter?

The Data Cloud enables the integration of data from any data lake or source into the apps used daily by business users. All of Salesforce’s apps and low-code platform services, such as Einstein AI, Flow for automation, Lightning for UI, and Apex for deep, pro-code customization, can communicate with one another thanks to the metadata layer that Data Cloud is built on.

Benefits

Data Spaces is now available: This lets customers organize their data, its descriptions, and the procedures related to it for different departments or to follow regulations and rules.
Service Intelligence is now available: This helps service teams understand how good their service is using smart models that predict things like how likely a problem is to get worse or how long it will take to fix it, all based on Data Cloud data.
Enhancements to Data Cloud Triggered Flows: This lets customers set up automatic actions based on changes in data from anywhere in Data Cloud. Now, they can test these actions before they turn them on for real.
Model Builder is now available: This tool lets customers create their smart models without needing to write a lot of code. They can pick a pre-made model or build their own based on what they need. It helps companies predict things using their Data Cloud data. For more creative tasks, it lets customers choose from different pre-made models or even bring their own. Businesses can also use models made by other companies, like Amazon and Google, and train some of these models using Data Cloud data without having to move it around.
Enhancements to Data Cloud for Industries: With this, customers in different industries get better tools to use Data Cloud for their specific needs. For example, there are now specific tools for the financial services industry.
Enhancements to Data Graphs: This makes it easier for customers to see how different pieces of data are related. They can do this without needing to write complex commands or manually link data together.
Data Cloud Related Lists are now available: This feature allows companies to show Data Cloud information alongside other data in Salesforce, making it easier for businesses to get real-time insights.
Data Cloud Copy Fields are now available: This feature lets customers take insights from Data Cloud and put them directly into their Salesforce system, without needing complicated setups.

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FAQ’s

What is Service Intelligence?

Service intelligence is a web-based tool that uses customer data, key performance indicators (KPIs), and artificial intelligence to help businesses understand service trends, agent behaviors, and customer satisfaction scores. It also provides ready-made dashboards and views service data in one place. Service intelligence can help businesses make better service decisions.

What are Low-code platform services?

Low-code platforms are development environments that use visual elements and minimal manual coding to speed up the development process. They can benefit both technical and non-technical users. Low-code platforms use abstraction and minimize programming languages to quickly develop and run custom applications. They typically use visual interfaces, drag-and-drop functionality, and pre-built components.

Conclusion

Data fragmentation and data silos continue to be challenges for an overwhelming 81% of company leaders, despite their best efforts. Eighty percent of customers anticipate better experiences based on the data organizations collect, yet this fragmented data makes it harder to accomplish important tasks like that. Customers can create more robust and tailored customer experiences with the use of CRM and Salesforce’s Einstein AI services, which integrate all of this data in real time and use it to fuel predictive insights with reliable company data and ground generative AI.

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