SaaS Aptos to Acquire Revionics, Global Leader in AI-Powered Price Optimization AIT News Desk Aug 6, 2020 Acquisition adds price optimization SaaS solutions to Aptos' Merchandise Lifecycle Management suite, expands customer base of global Tier 1 retailers…
Martech TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth… AIT News Desk Aug 6, 2020 Acquisition adds Amazon Connect, one of AWS's fastest-growing services, to TTEC's Humanify Cloud CX Ecosystem TTEC Holdings, Inc. a leading global…
AIT MegaMind AiThority Interview with Abhishek Deshmukh, VP of Engineering – Zendesk Sudipto Ghosh Aug 5, 2020 Hi, please tell us about your role and the team/technology at Zendesk. As the VP of Engineering, I lead product development for the Zendesk Support…
SaaS UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns AIT News Desk Aug 5, 2020 Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET …
Analytics Pointillist Launches Customer Journey Analytics and Orchestration Platform AIT News Desk Aug 4, 2020 Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer…
Blockchain Worldpay from FIS Joins Klaytn Blockchain Governance Council AIT News Desk Aug 4, 2020 Klaytn, the leading blockchain project led by the South Korean Internet giant Kakao, has announced that global financial technology leader Worldpay…
SaaS Omnipresence Releases LiveTime Enhancements for Virtual Interactions, Edge Analytics AIT News Desk Jul 31, 2020 Omnipresence Technologies, a life sciences enterprise SaaS provider focused on elevating and transforming customer experiences, announced several new…
Natural Language Yext Answers Goes Global with Language Expansion AIT News Desk Jul 29, 2020 Yext, Inc., the Search Experience Cloud company, announced the expansion of Yext Answers, the company’s revolutionary site search product, into four…
Autonomous Vehicles Nielsen Report Finds that Driving Connections with Multicultural Consumers AIT News Desk Jul 28, 2020 Nielsen’s annual report helps auto marketers capture the behavior and voice of today’s car buyers Nielsen released its Annual Auto Marketing …
Cloud Bright Pattern Contact Center Chosen by Everise AIT News Desk Jul 28, 2020 Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a…