Technology European Life Science Companies Join Forces With EVERSANA for Global Pharma Solutions AIT News Desk Dec 14, 2023 Driven to transform and unify commercialisation services for pharmaceutical brands entering or expanding into Europe, EVERSANA, a leading provider of…
Machine Learning Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry PR Newswire Dec 13, 2023 Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud for game changing actionable insights to…
Technology Europcar Transforms Global Customer Experience with NICE CXone Business Wire Dec 13, 2023 Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform NICE announced that Europcar…
Technology Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience PRNewswire Dec 13, 2023 Digital transformation delivers 34% call deflection for Jemena Startek, a global customer experience (CX) solutions provider, and Jemena, a leading…
Technology Yellow.ai Announces Listing of its Generative AI-powered Voicebots and Chatbots on Zendesk… PRNewswire Dec 12, 2023 The listing will enable enterprises to deliver human-like experiences through Yellow.ai's Dynamic Automation Platform (DAP), leading to 60 percent…
Natural Language State of Implementation of Generative AI (Gen AI) in Marketing Sudipto Ghosh Dec 12, 2023 Generative AI in marketing is a disruptive force-- every aspect of marketing is permanently reshaped by the novel technology. According to a survey of…
Machine Learning Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Business Wire Dec 8, 2023 Avaya CEO highlights how Avaya can help in-country brands deliver AI-powered experiences without disrupting existing estates. Avaya, a global…
Technology EROSKI Chooses NIQ Activate Personalization Platform to Boost Its Loyalty Program Business Wire Dec 4, 2023 NIQ Activate allows retailers to leverage their own data to accelerate revenue streams NIQ, the leading global measurement and analytics provider,…
Technology Glance Guided CX Now Available on Genesys AppFoundry PRNewswire Dec 2, 2023 Human collaboration solutions enable Genesys Cloud CX® customers to deliver more personal, tailored support Glance, the leader in Guided CX…
Machine Learning More Than Half of Americans Believe AI Will Improve Customer Service Business Wire Nov 30, 2023 Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%) are…