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Incident IQ Releases Support Messenger to Streamline Communications for K-12 IT Support Teams

New app empowers K-12 IT teams to directly message with teachers and students about tech support issues

Incident IQ, the service management platform built for K-12, announced the release of Support Messenger — an integrated tool for IT teams to directly message with teachers and students about tech support issues.

Using Support Messenger, IT teams can easily start message threads attached to help tickets, drag-and-drop files, share links, and receive email updates when new messages are posted while an agent is away. Support Messenger keeps ticket communications organized and gives support teams the ability to quickly respond to individual threads without having to sift through multiple inboxes.

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“Communication is crucial in any work environment, but it’s especially important for K-12 IT teams because classroom tech issues rob instructional time from teachers and students,” said R.T. Collins, Chief Operating Officer of Incident IQ. “With Support Messenger, we built an easy-to-use communication tool completely contained within Incident IQ so that the place faculty, staff, and students go to request help can be the same place they receive that help, in real time. IT teams also benefit by keeping communications more organized and reportable in the Incident IQ platform versus external tools,” Collins said.

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The release of Support Messenger reflects Incident IQ’s ongoing objective to deliver better support tools for K-12 school districts — tools that are equally useful in distance learning and in-person classrooms. Support Messenger is available now as a premium app for districts using the Incident IQ platform.

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