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Customer Experience
New Talkdesk Research Reveals Key Investment Areas for Improving Insurance CX
Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty
Insurers…
Optimizely Recognized as a Leader in Gartner Magic Quadrant for Digital Experience Platforms
Optimizely, the leading digital experience platform (DXP) provider, announced it has been named a Leader in the 2023 Gartner Magic Quadrant for…
Nisource Announces Leadership Changes And Additions
NiSource announced the appointment of Michael Luhrs to the NiSource executive leadership team, along with a reconfiguration of leadership…
Smoothie King Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that Smoothie King has selected Medallia as its experience platform of…
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of…
Storyblok’s Content Management System Delivered 582% ROIFor Customers That Modernized Their…
Customers received a 582% return on investment over 3 years and <6 month payback period for managing and scaling content with Storyblok's CMS.…
MMC Selects RingCentral’s Cloud Communications Solutions to Improve Customer Experience and…
MMC, a Human Resources Outsourcing company (HRO), announced it has replaced its on-premise legacy communications systems with RingCentral, a leading…
Chemist Warehouse Selects Riskified As Its Online Fraud Partner to Boost Revenues Through Superior…
Riskified, a leader in eCommerce risk intelligence, has been selected by Australia’s largest chain of retail pharmacies, Chemist Warehouse Group, as a…
First-of-Its-Kind Neuromarketing Analysis of Super Bowl Ads for CRM Marketers
KERN's report measures the effectiveness of persuasion of Super Bowl LVII commercials using neuroscience
KERN, an Omnicom CRM Agency,announced the…
Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in…