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Customer Experience
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Company extends its market leadership with journey analytics and conversational AI for marketing and sales, transforming customer and employee…
Invoca Launches Conversation Intelligence Platform Certification Program: Invoca Academy
With massive growth and adoption of AI-powered conversation intelligence tools and expanding use cases across organizations, Invoca Academy provides…
Artificial Intelligence Capabilities Are Quickly Becoming Essential For Customer Experience…
AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases…
Nordic Enterprises Embrace Cloud Services to Improve Customer Experience
ISG Provider Lens report sees Nordic companies also turning to the cloud to expand their businesses across the globe
Enterprises in the Nordic…
Optimizely to Acquire Welcome to Help Marketers Drive CX Outcomes
With Welcome, Optimizely will advance its digital experience leadership, empowering marketers to plan, create, deliver and optimize campaigns and…
Sprinklr Achieves Gold Sustainability Rating from EcoVadis
Recognizes excellence in sustainable business practices
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern…
Steve Santana Named as Chief Information Officer at ETS
ETS announced Steve Santana will join the organization as Chief Information Officer (CIO). Santana will provide the organization with visionary…
Unisys’ Growing Global Leadership in Digital Workplace of the Future Solutions Recognized by…
Focus on end-user experience, experience level agreements, automation and transformation of traditional service desks cited as key factors that…
Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement
Together, Khoros and Opal enable marketing teams to optimize brand voice, content creation and planning across channels and regions
Khoros, an…
Digital River Integration with Gorilla Group Gives Brands a Fast Track to Global Growth on Adobe…
Digital River combines its Global Seller services with the Gorilla IQ solution for Adobe Commerce, giving brands scalability and speed to market…