LumenVox, a global leader in speech and authentication solutions, announced the naming of Dr. Clive Summerfield as Managing Director of Europe, Middle East, Africa, Australia & New Zealand (EMEA-ANZ). The LumenVox executive team has spent years recruiting and assembling the most talented voice technology team in the world and is very proud to include the world-renowned Dr. Summerfield, who has pioneered ... Read More »
Award-winning OxFirst, a specialist in the law and economics of IP, has released research that reveals the hidden secrets behind global patent registrations and information on the economic value of patents in the AI sector. While Samsung, IBM and Tencent dominate with the highest number of patents filed, fierce competition between ... Read More »
Parlance Service now rated “Avaya Compliant” compatible with key Avaya Contact Center solutions Parlance Corporation, a leading provider of speech-driven self-service solutions, announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number ... Read More »
Dolbey is a leading provider of cloud– and premise-based speech recognition solutions for healthcare, with two premier speech recognition products – Fusion Narrate powered by nVoq and Fusion SpeechEMR powered by SpeechMagic. In the Speech Recognition: Front-End EMR Segment Highlight report, Fusion Narrate received the highest overall score. KLAS Research is a healthcare information technology ... Read More »
Additional funding was led by Susquehanna International Group and Omicron Media with participation from Defy Partners, NextView Ventures, and leading angel investors Searchable.ai, creators of a new class of “Conversational Search” technology announced that it has closed $4M in additional seed funding led by Susquehanna International Group and Omicron Media with participation by Defy Partners, NextView ... Read More »
Cerence Inc, AI for a world in motion, today announced that Ford Motor Company has selected the company’s Cerence Drive products to bring advanced, conversational AI and voice recognition to the Ford SYNC 4 communications and entertainment system. Leveraging Cerence Drive products, Ford SYNC 4 delivers enhanced AI-powered technologies and embedded and ... Read More »
As Kasisto expands and extends the reach of its industry leading Conversational AI technology, Mr. Chambers will provide invaluable expertise in helping to shape the company’s go to market initiatives Kasisto, creators of KAI, the leading digital experience platform for the financial services industry announced that Steven Chambers will join Kasisto’s ... Read More »
Kensho, an S&P Global company, introduced Scribe, an end-to-end speech recognition solution specifically optimized for the finance and business community. Scribe leverages the latest deep learning techniques to process more audio in less time with better accuracy. Over the past decade, S&P Global Market Intelligence, a division of S&P Global, has ... Read More »
2020 sees the contact center industry entering a new phase of Digital Transformation, one that is being powered by AI, Machine Learning and Automatic Speech Recognition (ASR). Unprecedented advancements in NLU (National Language Understanding) are enabling companies to not only understand words with intent but also derive meaning and emotion ... Read More »
Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018 Microsoft State of global customer service survey reported that nearly 40% of global consumers preferred using phone or voice channels when dealing with contact centers. Call centers around the ... Read More »
