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Microsoft Announces Latest AI-powered Capabilities in Viva Sales

Technology leader Microsoft has announced the preview of a new generative AI-powered experience in Microsoft Viva Sales. This would allow sales people to communicate more effectively with prospects and customers. Viva Sales is one of the leading sales intelligence platforms. This acts as a seller experience app that automatically captures Office 365 and Microsoft Teams data into any CRM tool. The newly introduced AI capabilities would further automate the integration and data workflows by eliminating manual data entry to help you focus on selling.

Five ways AI-capabilities in Viva Sales will help Sales Teams

Here are the five ways Viva Sales’ new version would power sales processes.

1) Viva Sales will now generate suggested email content for a variety of scenarios—such as replying to an inquiry or creating a proposal—complete with data specifically relevant to the recipient, such as pricing, promotions, and deadlines.

2) It would use AI for sales enablement and content generation.

3) Auto-suggestion of customizable content using readily available information in a CMS or CRM.

4) Save time in maintaining databases for sales processes.

5) Recapture innovative methods to turn prospects in customers and recurring users using AI-powered sales intelligence.

Viva Sales would bring in the power of OpenAI Service and GPT to provide an enriched access to sales data and insights, hosted on Azure and Microsoft Cloud. From reminding sales people about meetings and calls to sending personalized email and chat messages, Viva Sales prowess is well-defined in the context of hyperautomation for sales intelligence.

Users would also have an u******** access to data and analytics hosted on Microsoft 365, Windows, and Microsoft Enterprise Mobility + Security, enjoying “a superior customer experience—all in the flow of work.”

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For more information, watch this video:

graphical user interface, text, application, email

 

graphical user interface, text, application, email

A video showing a user replying to an email in Outlook and viewing a Viva Sales profile for a customer.

Viva Sales is globally available in all markets. Users can bring in the power of AI and conversational intelligence within their existing Office 365, Dynamics 365, Salesforce CRM and Microsoft Teams to automatically capture data into any CRM system

Viva Sales is now mapped with powerful conversational intelligence for superior Dynamics 365 Sales and Salesforce CRM integration with new-defined opportunities to scale business data within a modern sales cloud. Viva Sales is available in English, French, German, Portuguese, and Spanish. We can introduce new introductions in the coming moths.

if you liked Viva Sales with ChatGPT features, please write to us about your opinion and feedback.

[To share your insights with us, please write to sghosh@martechseries.com]

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