Analytics Telia Lietuva Will Consolidated Customer Experience Management into One Unit AIT News Desk Nov 14, 2018 To improve customer care and create the digital experience Telia Lietuva establishes a new unit of Direct and Digital Channels. Starting from 1 …
Automation Metso, in Collaboration with Rockwell Automation, Introduces New Predictive Maintenance Solution for… AIT News Desk Nov 14, 2018 Metso, in collaboration with Rockwell Automation, introduces new predictive maintenance solution for mining industry Metso is expanding its digital…
Guest Authors The Customer Journey Data Dilemma: Real-Time Versus Historical Data Mark Smith Nov 14, 2018 Purchases, location, and actual customer behaviors are critically important for understanding and mapping the customer experience using the Customer…
Analytics 4C Grows EMEA Presence With New London Leadership AIT News Desk Nov 14, 2018 Expanded team will support new Amazon offering and Pinterest ads expansion to France 4C Insights, a data science and marketing technology company,…
Technology The First Construction AI Debuts at RIB’s 6th iTWO World Conference AIT News Desk Nov 14, 2018 RIB Software SE, the world's leading provider of iTWO 5D BIM Cloud enterprise platform technology for the building, construction and infrastructure…
Analytics Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities AIT News Desk Nov 14, 2018 Enhancements automate and simplify management and administration for large-scale WFO deployments Calabrio, a leading provider of customer engagement…
Distributed Architectures Zendesk Adds New ‘Sunshine’ CRM Platform for Evolving Customer Experiences Sudipto Ghosh Nov 13, 2018 Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…
Machine Learning WeQ Shield Is Unveiled Taking AI and Machine Learning to the Next Level in the Fight Against Mobile… AIT News Desk Nov 13, 2018 Global Mobile Advertising Company Releases a Compliance Solution After Successful Beta Period WeQ, a leading global mobile advertising company,…
Analytics Cisco Transforms Cloud Calling and Huddle Spaces AIT News Desk Nov 13, 2018 Whether you need to make a simple phone call or communicate, share and co-create across time zones to make that deadline, Cisco® collaboration…
Analytics Organisations Are Not Doing Enough to Prepare for the Future of Work, Finds PwC Report AIT News Desk Nov 13, 2018 While the majority of businesses recognise which capabilities are important for their future success, many are failing to take the actions needed…