Sales and Customer Support Aceyus Leverages AWS to Streamline Contact Center Operations AIT News Desk Oct 21, 2020 Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, announces that it is…
Natural Language Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 AIT News Desk Oct 15, 2020 Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer…
Analytics SAP Launches SAP Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment AIT News Desk Oct 15, 2020 SAP SE announced the global launch of SAP Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to…
Containers TCS a Leader in Customer Experience Services in Telecom and Media: NelsonHall AIT News Desk Oct 14, 2020 Tata Consultancy Services’ Design and Consulting CX Transformation Offerings, Strong Cognitive Automation and Omnichannel Delivery Capabilities, Cited…
Investment Century Business Solutions Partners With ElevatIQ to Deliver Credit Card Processing Within Acumatica AIT News Desk Oct 14, 2020 The partnership between Century Business Solutions and ElevatIQ will allow merchants to process payments directly within Acumatica, providing new…
Martech Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the… AIT News Desk Oct 13, 2020 Innovative Combination of Technologies and Services Driven by AI Will Evolve the Call Center, Reduce Costs and Improve Overall Customer Experience…
SaaS Substantial CRM SaaS Market Potential Validated by Tencent Strategic Collaboration Company Overview AIT News Desk Oct 13, 2020 iClick Interactive Asia Group Limited was founded in 2009, headquartered in Hong Kong, and listed on Nasdaq in 2017 under ticker ICLK. The company…
IT and DevOps Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI AIT News Desk Oct 13, 2020 ISG Provider Lens™ report finds providers with digital capabilities, including cloud platforms, held strong advantage when responding to sudden…
Analytics Night Market Hires Kimberly Chulis as VP of Data Science AIT News Desk Oct 12, 2020 Night Market, Horizon’s recently launched eCommerce data intelligence company, announced it has hired Kimberly Chulis, Ph.D., as VP of Data Science.…
Martech Doxim Fast-Tracks the Digital Banking Experience with New Self Service and Messaging Capabilities AIT News Desk Oct 12, 2020 New CEM platform release allows financial institutions to deliver more personalized moments in a digital relationship Doxim, a leader in Customer…