Security Epion Health Achieves Prestigious HITRUST Risk-based, Two-year Certification, Further Demonstrating… AIT News Desk Jun 21, 2022 Epion Health announced that it has earned HITRUST Certification status for its digital patient engagement and contactless care solutions.…
Customer Experience CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and… AIT News Desk Jun 21, 2022 New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…
Machine Learning Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps AIT News Desk Jun 17, 2022 Level AI, customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest…
SaaS Copado Expands Robotic Testing Solution for SAP and ServiceNow AIT News Desk Jun 15, 2022 Copado, the global leader in low-code DevOps, announced it has expanded Copado Robotic Testing to fully support continuous testing across SAP and …
Healthcare Management Sonrava Health Unveiled as New Name for Parent Company of Western Dental & Orthodontics,… AIT News Desk Jun 10, 2022 New Name Reflects an Expanding National Family of Health & Wellness Companies, Including Differentiated Dental Office Brands, Dental and…
Natural Language Tanla, Kore.ai Forge Exclusive Partnership to Offer Conversational AI Solutions AIT News Desk Jun 9, 2022 Tanla, a leading global CPaaS provider, and Kore.ai, the world's leading enterprise conversational AI software platform and solutions company,…
Cloud Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry AIT News Desk Jun 8, 2022 Balto, the #1 real-time guidance platform for contact centers, announced that its AI-powered enterprise conversation excellence solutions are now…
Analytics Call Journey Announces Technology Expansion With Advanced Customer Interaction Scoring and Triage… AIT News Desk Jun 3, 2022 Call Journey, a leading global provider of omnichannel Conversation Analytics as a service, recently announced an expansion of its Scoring and Triage…
Machine Learning Greenlight Guru Acquires AI/ML Consultancy Vertex Intelligence AIT News Desk Jun 1, 2022 Greenlight Guru, pioneer of the only dedicated Medical Device Success Platform (MDSP), announced its acquisition of Vertex Intelligence, a data…
Cloud Zscaler and Siemens Partnership Delivers All-in-One Solution to Accelerate Secure Digitalization for… AIT News Desk Jun 1, 2022 To be Demonstrated at Hannover Messe Fair, World’s First Zero Trust OT Security Platform Powered by Zscaler Now Available Globally via Siemens…