AIT Featured Posts AI-Based Contact Centers for Modern Businesses Jayashree Jayashankar Apr 5, 2023 Picture this. It’s been a few days since you ordered the much-loved designer handbag online and there’s no sign of the product. You decide to check…
Technology Smart Communications and CGI Partner to Transform Debt Collections Customer Experience GlobeNewswire Apr 5, 2023 Smart Communications announced that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading…
Analytics Hightouch and Fivetran Accelerate Modern Data Stack Adoption, Exceed 230 Shared Customers PR Newswire Apr 3, 2023 Hightouch, the Data Activation company that has popularized Reverse ETL, together with Fivetran, the global leader in automated data movement,…
Cloud Quantic Selects Couchbase Capella to Scale Point of Sale Platform, Delivering an Improved Developer… PR Newswire Apr 3, 2023 Couchbase, Inc., the cloud database platform company, announced that Quantic, a cloud-based point of sale (POS) platform company, selected Couchbase…
Technology Sycurio.Voice Now Available as Genesys Premium AppFoundry Application PR Newswire Apr 1, 2023 Sycurio the leading provider of data security and compliance solutions for call and contact centers, announced Sycurio.Voice, a Payment Card Industry…
Analytics NCSolutions Launches a Unique Turnkey Service for Data Clean Rooms Featuring an Analytics-Ready… PR Newswire Mar 30, 2023 NCSolutions (NCS), the leader in advertising effectiveness, has launched a unique turnkey solution for marketers to help them fuel their analysis and…
Machine Learning SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centers PRNewswire Mar 29, 2023 SuccessKPI,a leading, cloud-native, contact center customer experience insight and action platform provider, announced integration with Zoom Video…
Machine Learning Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance… Business Wire Mar 28, 2023 Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance Cyara, the creator and leader of the…
Technology LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience Business Wire Mar 28, 2023 Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…
Technology Slack Fund Leads $3 Million Round for Videowise’s Future of Commerce-Centric Video Business Wire Mar 28, 2023 Videowise, an eCommerce video platform founded in 2021 by product designer Claudiu Cioba, is making headway with its recent seed round funding of $3M…