Machine Learning Ivanti and T-Mobile Collaborate to Offer Ivanti’s Neurons Platform to Enterprise Customers Business Wire Jul 19, 2023 Ivanti, the tech company that elevates and secures Everywhere Work, announced they are collaborating with T-Mobile to offer business customers the…
Technology ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone Business Wire Jul 19, 2023 NICE simplified ABN AMRO’s infrastructure with migration to the cloud NICE has announced that ABN AMRO, a leading eurozone financial institution…
Machine Learning AI Shifts Incident Management From Reactive to Proactive Bill Lobig Jul 19, 2023 Maintaining seamless operations and delivering exceptional customer experiences are critical to any business. Yet, traditional IT incident management…
Analytics HyperSense Fraud Management now Available on Google Cloud PRNewswire Jul 18, 2023 Subex, a trusted leader in fraud management for nearly three decades, is delighted to announce the general availability of its Fraud Management…
IoT Johnson Controls to Expand Openblue Digital Buildings Capabilities through Acquisition of Workplace… PRNewswire Jul 18, 2023 Johnson Controls the global leader for smart, healthy and sustainable buildings, has acquired FM:Systems, a leading digital workplace management and…
Machine Learning IrisCX Revolutionizes Customer Service With Session Score, The True Measure Of Customer Satisfaction Business Wire Jul 18, 2023 New real-time, AI-based customer satisfaction measurement helps contact centers improve their service quality IrisCX, the smart video platform…
Machine Learning 8×8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for… Business Wire Jul 17, 2023 Tight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals…
Machine Learning Applied Digital Onboards First Major Customer for Cloud Service GlobeNewswire Jul 17, 2023 Successful Onboarding Validates Company’s Next-Generation Digital Infrastructure Supporting the Rapidly Growing Artificial Intelligence (AI)…
Natural Language AiThority Interview: Top AI and ML Trends Transforming the Customer Service Industry Sudipto Ghosh Jul 17, 2023 Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…
Machine Learning Empowering Multi-Location Businesses Uberall Launches Breakthrough Solutions for Enhanced Customer… PR Newswire Jul 14, 2023 Uberall, a leading provider of location marketing solutions announces its highly anticipated Summer 2023 features designed to amplify search…