Technology Midsouth Electric Co-op Takes Customers Off of Hold with IntelePeer’s SmartFlows Solution AIT News Desk Nov 21, 2022 Non-profit utility uses IntelePeer advanced voice technology to scale with its quickly growing customer base IntelePeer, a leading Communications…
Technology Tech Maturity Shapes Firms’ Customer Experience Initiatives AIT News Desk Nov 21, 2022 ISG Provider Lens report says enterprises are seeking different contact center services to address changes in business and consumer behavior…
Technology Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Center AIT News Desk Nov 17, 2022 Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Automation Designer and Talkdesk Workspace…
Machine Learning Canadian Tire Corporation Chooses Juniper Networks’ AI-Driven Full-Stack Solution to Accelerate its… AIT News Desk Nov 16, 2022 Juniper Networks, a leader in secure, AI-driven networks, announced that iconic retailer Canadian Tire Corporation Limited (CTC) selected Juniper’s…
Technology Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement AIT News Desk Nov 16, 2022 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Razer, the leading global…
Technology Hospitality Marketing Leader, Anything Hotel, Forms Strategic Alliance AIT News Desk Nov 15, 2022 Anything Hotel and OpenHotel form strategic alliance to deliver a single source for all Hospitality management needs Anything Hotel, a leader in…
Technology Logiwa Completes Series B Funding with New Investment Partners Prologis Ventures and BAM Elevate AIT News Desk Nov 4, 2022 Logiwa, the leading cloud fulfillment platform for high-volume direct-to-consumer (DTC) and omnichannel businesses, announced it has completed its…
Technology New Vonage Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like… AIT News Desk Nov 1, 2022 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has unveiled new research that shows…
Technology TELUS International Announces Agreement to Acquire WillowTree AIT News Desk Oct 30, 2022 TELUS Corporation and TELUS International, a leading digital customer experience innovator that designs, builds and delivers next-generation…
Machine Learning Infobip Creates AI-powered Chatbot for Uber AIT News Desk Oct 28, 2022 Infobip, a global cloud communication platform and leader in omnichannel engagement, has developed an AI-powered chatbot for Uber. A global first…