Cloud LivePerson and Google Cloud Team up to Supercharge Agents for Stellar Customer Experiences AIT News Desk May 6, 2021 Collaboration empowers brands to seamlessly leverage AI recommendations to increase agent efficiency and effectiveness LivePerson, a global leader…
Martech Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at… AIT News Desk Apr 13, 2021 Verint, the Customer Engagement Company, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact…
SaaS Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-First… AIT News Desk Mar 24, 2021 Acquisition From KKR Follows Significant Growth and Successful Evolution to the Cloud Thoma Bravo, a leading private equity investment firm focused…
Martech Verizon Expands Its Customer Experience and Contact Center Portfolio With Genesys Cloud AIT News Desk Feb 22, 2021 As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s…
SaaS Avaya OneCloud CCaaS Providing Better Customer and Employee Experiences for More Global Clients as… AIT News Desk Feb 8, 2021 UK-based FourNet and Prodec Networks Add Avaya OneCloud CCaaS to their portfolios Avaya, a global leader in solutions to enhance and simplify…
Cloud WISMOlabs Supercharges Salesforce Commerce Cloud With Post Purchase Customer Experience Enhancements AIT News Desk Jan 28, 2021 Salesforce Commerce Cloud is a cloud-based eCommerce platform that allows brands to create unified, intelligent digital commerce experiences.…
SaaS United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software AIT News Desk Jan 22, 2021 Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting,…
Data Management Informatica Transforms Customer Experience in a Cloud-First, Cloud-Native World AIT News Desk Jan 11, 2021 Company Announces Industry’s First “All-In-One” Enterprise Scale Master Data Management SaaS Solution Informatica, the market leader in enterprise…
Cloud Flight Centre Travel Group Transforms its Customer Experience with K2 Cloud AIT News Desk Dec 28, 2020 Global travel agency leverages digital process automation software to transform and drive operational efficiencies Nintex, the global standard for…
Cloud Nationwide Selects AWS as Its Preferred Cloud Provider to Deliver Digital Experiences to Customers AIT News Desk Dec 12, 2020 Insurance and financial services leader rapidly migrates to AWS to unlock data-driven insights, automate processes in the cloud, and deliver new…