5G Technology 5G, AI & IoT to Unleash “Power to the Edge” at Digital Transformation World in Copenhagen AIT News Desk Nov 22, 2019 Call for Speakers, Awards and Catalysts Now Open; Deutsche Telekom’s Claudia Nemat Confirms Keynote at Flagship Conference Focused on Powering the…
Guest Authors It’s Time to Embrace AI and Machine Learning in Cloud DevOps and Integrations Frank Jablonski Nov 22, 2019 Machine Learning and Artificial Intelligence Will Deliver Cost Savings Through Greater Cloud Efficiencies Enterprises are looking for applications…
News Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service AIT News Desk Nov 21, 2019 Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational…
Automation Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level AIT News Desk Nov 20, 2019 New Amazon Connect partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer…
Guest Authors How to Motivate Your Service Organization for Customer Success Jared Cornell Nov 20, 2019 According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service.…
News Salesforce Announces Customer 360 Truth a Single Source of Truth for Every Customer Across the… AIT News Desk Nov 19, 2019 Customer 360 Truth Is a New Set of Capabilities That Allow Companies to Connect, Authenticate and Govern Customer Data and Identity Across Salesforce…
Computing Failure to Scale AI Could Put 75% of Organizations Out of Business, Accenture Study Shows AIT News Desk Nov 18, 2019 Companies That Shift from AI Experimentation to Execution Achieve Lasting ROI and Competitive Agility Three-quarters of C-level executives believe…
News NICE InContact Expands DEVone Partner Network with Australia-Based Lake Corporation AIT News Desk Nov 18, 2019 By Enhancing Its Footprint Within the APAC Region, Nice Incontact Continues Serving Global Customers with Exceptional Experiences NICE inContact …
Technology LogRhythm Taps New CMO and VP of Product; Expands Vision into SIEM and Security Analytics Products AIT News Desk Nov 15, 2019 LogRhythm, the company powering the world’s most modern enterprise security operations centers (SOCs), announced the hiring of two key executives,…
Voice Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute AIT News Desk Nov 13, 2019 Annual Report Spotlights Latest Security Pindrop Threats and Trends, including Deepfakes and the Rise of Synthetic Voices Pindrop, the pioneer in…