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NICE InContact Expands DEVone Partner Network with Australia-Based Lake Corporation

By Enhancing Its Footprint Within the APAC Region, Nice Incontact Continues Serving Global Customers with Exceptional Experiences

NICE inContact announced that Lake Corporation has joined the DEVone Ecosystem program as the first Australia-based DEVone partner, providing XCalibur Unified Agent Desktop application on CXexchange. This application helps reduce average handle times (AHT) for customer interactions, as agents can process more transactions and will be able to move in and out of multiple data systems quickly within compliance. Lake Corporation will lend expertise in intelligent contact centers, multi-media, and desktop automation to NICE inContact CXone – the world’s #1 cloud customer experience platform – to customers across the Americas, EMEA and APAC.

NICE inContact Expands DEVone Partner Network with Australia-Based Lake Corporation.

As global customer expectations evolve, creating best-in-class experiences and highly personalized connections are a key brand differentiator. The latest global consumer NICE inContact CX Transformation Benchmark study found that 87% of consumers are willing to purchase more products from a company after an exceptional experience, and 81% are likely to recommend that company to others. Through the DEVone partner network, NICE inContact CXone enables a global, holistic customer experience strategy that meets and exceeds customer needs.

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NICE inContact previously announced CXone availability in Australia and New Zealand through NEC Australia and Optus. Additional partners operating through the APAC region include Verizon, RingCentral, Atos, Fuze, Tradewinds, Zendesk, Converged Communication Network Applications, and Byte. Voice coverage is available through Telstra, Telecom New Zealand, Tata and BT.

“The digital era connects brands and customers on a truly global scale,” said Paul Jarman, NICE inContact CEO. “From seamless omnichannel interactions to highly personalized experiences, every contact center is chasing best-in-class experiences. Through DEVone partners like Lake Corporation, NICE inContact CXone gives contact centers the flexibility and customization needed to craft experiences that stand out, regardless of which region you operate within.”

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“We are excited about joining the NICE inContact DEVone Ecosystem,” said Pushkar Taneja, Lake Corporation Managing Director. “XCalibur Unified Agent Desktop has been adopted by many organizations to simplify complex tasks and enable millions of transactions, in order to provide enhanced customer experience (CX). I look forward to a mutually rewarding relationship between our organizations.”

NICE inContact has a global partner ecosystem in the Contact Center as a Service (CCaaS) arena, spanning partners in the customer experience ecosystem including Customer Relationship Management (CRM), Unified Communications as a Service (UCaaS), and carrier networks, as well as go to market partners; innovation partners including NICE inContact DEVone and CXexchange partners; and specialist Certified Implementation Partners.

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