Machine Learning Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance… Business Wire Mar 28, 2023 Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance Cyara, the creator and leader of the…
Technology LinkLive launches Mobile App to Power Compliant Communications for On-the-Go Enterprise, Banking,… Business Wire Mar 27, 2023 LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, announced the launch of its refreshed native mobile app, LinkLive…
Machine Learning Independent Research Firm Names NICE a Leader in Contact Center as a Service Business Wire Mar 27, 2023 NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…
Machine Learning Dialpad Named as a Strong Performer in 2023 Gartner Peer Insights “Voice of the Customer for Contact… AIT News Desk Feb 16, 2023 Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been named in the Gartner Peer Insights “Voice of the…
SaaS Sytel Extends CCaaS Subscription Service Into Europe and APAC AIT News Desk Nov 2, 2022 Sytel has announced the expanded availability of Softdial Cloud, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise…
Technology RingCentral Selected by Healius to Transform Telephony and Contact Center Platform Australia-wide AIT News Desk Nov 2, 2022 Communications enhancements to improve the doctor and patient experience Healius Limited one of Australia’s leading healthcare companies, has…
Cloud European Contact Centers Meet Challenges via the Cloud AIT News Desk Oct 20, 2022 Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …
Cloud Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar AIT News Desk Aug 11, 2022 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth…
Analytics Talkdesk Named a Leader in 2021 Frost Radar: European Contact Center as a Service Market Analysis AIT News Desk Jul 14, 2022 Positioned based on comprehensiveness of solutions, commitment to R&D, and reputation for “white glove” services Talkdesk, Inc., a global…
Cloud Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft… AIT News Desk May 9, 2022 The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud Avaya, a…