Contact Center as a Service

Positioned based on comprehensiveness of solutions, commitment to R&D, and reputation for “white glove” services Talkdesk, Inc., a global…

The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud Avaya, a…

PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Center as a Service (CCaaS)…

Innovative Workplace Management solutions enable enterprises to accommodate for welcoming, flexible, efficient, and safe environments NEC…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the intelligent, modern contact…

Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences Revation…

Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call Sprinklr the…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Deeper integration will help enterprises break down collaboration silos and make customer experiences even better   Provides more seamless…