Contact Center as a Service

Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance Cyara, the creator and leader of the…

LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, announced the launch of its refreshed native mobile app, LinkLive…

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…

Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been named in the Gartner Peer Insights “Voice of the…

Sytel has announced the expanded availability of Softdial Cloud, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise…

Communications enhancements to improve the doctor and patient experience Healius Limited one of Australia’s leading healthcare companies, has…

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth…

Positioned based on comprehensiveness of solutions, commitment to R&D, and reputation for “white glove” services Talkdesk, Inc., a global…

The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud Avaya, a…