More Than 75 Percent of the Fortune 100 Use Qualtrics to Power Their Experience Management (XM) Programs Qualtrics, the leader in experience management, announced that Qualtrics CustomerXM™ grew at more ...
CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, won gold in ...
Sinequa, one of the leaders in the search and analytics market announces next-level customer experience platform powered by AI & UI. The new release is extremely flexible and provides high-performance ...
SAP SE announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an Expert and Expert Chat services. Through the integration of ...
Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its clients to provide exceptional service to its customers, especially over digital ...
PingFederate, PingAccess and PingDirectory Updates Reduce Implementation and Deployment Times for Multi-cloud and Hybrid IT Environments Ping Identity, the leader in Identity Defined Security, announced updates to its software products, ...
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” – Harry Selfridge Customer experience ...
A spate of new releases from big companies doesn’t meet all (or any) of the needs for this critical area For those of us who have been in the trenches ...
The role of chief marketing officers (CMOs) and leading marketing executives demands the mastery of skills encompassing strategy, leadership, customer experience (CX) and innovation to deliver breakthrough results. As the ...
Deep analysis of the Big Data Analytics/matrix helps to gain the hidden benefit from the reports. Consumers are overwhelmed with offers for products and services, especially while shopping online. It’s ...
