customer experience

Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology…

Contentful empowers digital teams to collaborate, craft and deliver impactful digital experiences faster and at scale Contentful, a composable…

Cyara partners with NICE to provide unmatched quality assurance for every aspect of the contact center environment to NICE CXone customers Cyara,…

SAS empowers marketing organizations with cutting-edge AI and analytics to create personalized customer journeys that drive value at scale SAS, a…

Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint TTEC Holdings a leading global CX (customer…

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…

Bangkok-based Rabbit’s Tale will deepen Accenture Song’s ability to create more compelling and personalized digital experiences on a larger scale…

Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions…

Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance Cyara, the leading…

fifty-five, a global martech consultancy that empowers brands to unite and fully optimize siloed data across all channels to drive business results,…