Marketers can finally close the technology gap created by legacy marketing solutions to create a true 360° customer view to champion the customer lifecycle ActiveCampaign, the leader in Customer Experience Automation (CXA), announced it is expanding its platform capabilities to further enable marketers to engage with customers across all channels, and through ... Read More »
First half of 2020 sees Tavant fintech business expanding into banking, payments, and proptech Tavant, a Silicon Valley-based provider of AI-powered digital technologies, announced key success milestones of its Fintech business achieved in the first half of 2020. While many companies were forced to scale back due to the pandemic, ... Read More »
2020 report scored RichRelevance highly on marketing features such as predictive journey optimization, real-time streaming architecture, data science advancements, and strategy controlled marketing orchestration, powered by Xen AI RichRelevance, the global leader in omnichannel experience personalization is named a ‘Leader’ in the 2020 Gartner Magic Quadrant for Personalization Engines for the ... Read More »
AirAsia India launched an aviation analytics app that helps enhance the operational efficiency of the airline by monitoring and helping manage aircraft turnaround between flights with data analytics in real time. The digital launch had Mr. Sunil Bhaskaran, MD & CEO, AirAsia India, Mr. Shankar Narayanan, President and Global Head ... Read More »
Research identifies specific actions fast-growth startups are taking to drive customer loyalty and growth Zendesk, Inc. released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing ... Read More »
A2Z Sync, a software and dealer-services company that enables dealers to modernize and transform the car-buying experience by re-organizing their stores around a Single Point of Contact (SPOC) sales process, announced that Chip Perry has joined the company as President and CEO. Over the past 20+ years, Perry has amassed extensive ... Read More »
Kronos Incorporated announced a series of user-driven accolades for its commitment to providing an exceptional customer experience a direct result of hundreds of positive customer reviews driven by its focus on innovation, a culture of employee engagement and customer centricity, and dedication to collaborating with organizations to drive positive business outcomes. ... Read More »
Mirakl’s pre-built connectors to leading eCommerce platforms accelerate marketplace launch & management with packaged solutions that save time, money & effort Mirakl, the leading eCommerce marketplace solutions provider, announced a new Mirakl connector designed to streamline Mirakl Marketplace integration with Salesforce Commerce Cloud. The Mirakl Marketplace Connector for Salesforce Commerce ... Read More »
Pisano, a European tech company that enables businesses to listen to the voice of their customers and employees, engage with them in real-time and make more revenue via improving customer and employee experience, closed its $2.5 Million investment round. The round was led by CEE Fintech Investor Elevator Ventures (EV), which ... Read More »
Real-Time Customer Journey Profiles Empower Brands to Take Actions that Drive Loyalty & Increase Purchase Frequency Medallia, Inc., the global leader in experience management, announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalized real-time experiences that ... Read More »
