PolyAI launches Agent Development Kit to bring AI-native development to enterprise CX
A new developer-first approach gives teams full control over building and continuously improving AI agents
PolyAI announced the launch of its Agent…
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customer experience
6 Ways AI is Changing the Future of Managed Services
Managed services are entering a new phase of transformation. Advances in artificial intelligence, shifting customer expectations, and ongoing…
CallTower Announces Strategic Investment from Court Square Capital Partners
Pivotal Partnership Fuels Innovation and Expands CallTower’s Global Leadership in Managed Cloud Communications.
CallTower, a global leader in…
Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact…
Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution.
Cresta, the unified customer experience…
CallTower Expands Microsoft Teams Phone Capabilities with Operator Connect Configuration for…
Streamlining Telephony Integration with Seamless Microsoft Operator Connect Configuration for Enhanced Business Efficiency.
CallTower, a global…
NVIDIA and Global Telecom Leaders Commit to Build 6G on Open and Secure AI-Native Platforms
Leading operators and infrastructure providers including Booz Allen, BT Group, Cisco, Deutsche Telekom, Ericsson, MITRE, Nokia, ODC, SK Telecom,…
The Latency Problem in AI: Why Speed Of Thought Matters More Than Model Size
Scale is the most important thing people talk about when it comes to AI today. Bigger models, more parameters, higher scores on benchmarks, and better…
C&M Executive expands use of conversational AI to improve Customer Experience
C&M Executive has expanded its use of conversational artificial intelligence to make customer service more efficient, fluid, and focused on…
AI Shopping During the Holidays and What It Signals for 2026
The Q4 shopping season is the busiest for most retailers, making it the perfect litmus test of consumer trends and changes in shopping behavior.…
The Real AI Maturity Curve: From Insights to Revenue Impact
Hardly a week passes without seeing a bold headline about AI transforming business. Yet when you look inside most enterprises, the story feels…