Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its clients to provide exceptional service to its customers, especially over digital ...
PingFederate, PingAccess and PingDirectory Updates Reduce Implementation and Deployment Times for Multi-cloud and Hybrid IT Environments Ping Identity, the leader in Identity Defined Security, announced updates to its software products, ...
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” – Harry Selfridge Customer experience ...
A spate of new releases from big companies doesn’t meet all (or any) of the needs for this critical area For those of us who have been in the trenches ...
The role of chief marketing officers (CMOs) and leading marketing executives demands the mastery of skills encompassing strategy, leadership, customer experience (CX) and innovation to deliver breakthrough results. As the ...
Deep analysis of the Big Data Analytics/matrix helps to gain the hidden benefit from the reports. Consumers are overwhelmed with offers for products and services, especially while shopping online. It’s ...
Modern marketers see the transformational possibilities being able to calculate new Marketing offers and decisions in real time brings to the customer experience. The ability to see, understand and respond to ...
Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched Sunshine, an open and flexible Customer Relationship Management (CRM) platform built completely in the public ...
Machine learning solutions get smarter the more we use them, and we get smarter too. In the first half of this two-part series, I examined why it’s so important for ...
In AI-driven conversational commerce, the right experience will not only protect a user’s data and the brand’s customer franchise, but it will also assure customers of this protection in a ...
