LTM Expands Collaboration with Google Cloud
Collaboration brings together a dedicated Gemini Enterprise CoE and Customer Experience Center
LTM, a Business Creativity partner to the world’s…
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customer experience
Conectys Expands AI-Powered Quality Guardian, Elevating Quality Across Live Customer Support
Quality Guardian evaluates eligible chats against quality and compliance criteria, giving CX leaders broader visibility and more targeted coaching.…
Genesys Expands Ecosystem for Trusted Enterprise Agentic Experience Orchestration
Collaborations with Adobe, AWS, Deepgram, ElevenLabs, Meta, Salesforce, ServiceNow and Sierra extend the Genesys Cloud Agentic…
Genesys Launches New Innovations that Advance Genesys Cloud as the Agentic Orchestration Platform…
Genesys Cloud Navigator, Genesys Cloud Orchestrator, Contextual Intelligence, and the AI Control Plane create an integrated approach to scaling…
Delight.ai Launches Delight Agent MCP for AI Assistant Access to Live Customer Service Data
New standards-based integration lets Claude, Codex, Cursor and other MCP-compatible AI clients securely query live Delight.ai data using natural…
Ushur launches the Ushur Agentic Platform: AI agents that finish the job
Enterprises describe a customer experience in plain language and deploy AI agents that carry it all the way to done, with built-in governance forged…
Where Traditional Observability Stops in AI-Enabled Applications
For years, enterprises have relied on observability to answer a simple but important question: Is the system healthy? Infrastructure monitoring, logs,…
ProHance Brings AI-Led Productivity Control Room Vision to CXAP 2026 Philippines
Showcasing how workforce intelligence and AI-driven insights help CX leaders optimize productivity, improve customer outcomes, and drive operational…
Moving Beyond Experimental Pilots: What It Actually Takes to Get Value from GenAI
If your organization has run a GenAI pilot that never quite made it to production, you're not alone. Despite $30–40 billion in enterprise investment,…
ECI Software Solutions Launches Field Service Technician AI Assist Enabling AI Troubleshooting in…
New AI-powered diagnostic tool helps technicians resolve field issues more efficiently, improving customer experience
ECI Software Solutions, Inc.…