Moving Beyond Experimental Pilots: What It Actually Takes to Get Value from GenAI
If your organization has run a GenAI pilot that never quite made it to production, you're not alone. Despite $30–40 billion in enterprise investment,…
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customer experience
ECI Software Solutions Launches Field Service Technician AI Assist Enabling AI Troubleshooting in…
New AI-powered diagnostic tool helps technicians resolve field issues more efficiently, improving customer experience
ECI Software Solutions, Inc.…
Intuitive.ai Achieves AWS Data and Analytics Competency as Enterprises Reassess the Foundations of…
The recognition highlights Intuitive’s focus on building governed, production-ready data environments as organizations shift from AI experimentation…
ISG to Study Providers of Advanced Analytics and AI Services
Upcoming ISG Provider Lens® reports will evaluate providers that support large-scale, AI-led digital transformation
Information Services…
PolyAI launches Agent Development Kit to bring AI-native development to enterprise CX
A new developer-first approach gives teams full control over building and continuously improving AI agents
PolyAI announced the launch of its Agent…
6 Ways AI is Changing the Future of Managed Services
Managed services are entering a new phase of transformation. Advances in artificial intelligence, shifting customer expectations, and ongoing…
CallTower Announces Strategic Investment from Court Square Capital Partners
Pivotal Partnership Fuels Innovation and Expands CallTower’s Global Leadership in Managed Cloud Communications.
CallTower, a global leader in…
Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact…
Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution.
Cresta, the unified customer experience…
CallTower Expands Microsoft Teams Phone Capabilities with Operator Connect Configuration for…
Streamlining Telephony Integration with Seamless Microsoft Operator Connect Configuration for Enhanced Business Efficiency.
CallTower, a global…
NVIDIA and Global Telecom Leaders Commit to Build 6G on Open and Secure AI-Native Platforms
Leading operators and infrastructure providers including Booz Allen, BT Group, Cisco, Deutsche Telekom, Ericsson, MITRE, Nokia, ODC, SK Telecom,…