To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud with Genesys, the global leader in cloud customer experience and contact center solutions. By deploying Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, ... Read More »
Tiger Analytics, a leading provider of AI & advanced analytics consulting services has come on board as a Microsoft partner. As part of this relationship, Tiger will leverage Microsoft’s products and services to build AI & advanced analytics solutions for businesses in the APAC region. Recommended AI News: Blockchain Heroes Collectible ... Read More »
Boost your Cisco UCCE/X PCCE contact center performance with all new integration of WhatsApp. The advanced and integrated tool CXInfinity makes businesses engage with customers in real-time With 1.6 billion users across 180 countries, WhatsApp has become one of the most popular messaging platforms. And after the launch of WhatsApp ... Read More »
The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support Intercom, the Conversational Relationship Platform that helps businesses drive faster growth, announced the launch of the Conversational Support Funnel, the first holistic framework for delivering and scaling modern, next-generation customer support through a messenger-first ... Read More »
The large business supplier has implemented Zappix Visual IVR customer self-service for its North American operation Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating across North America. The Zappix solution was chosen as a key piece of ... Read More »
Total Expert, the fintech company behind the first fully-integrated marketing and customer experience platform for the mortgage and financial services industries, today announced Josh Lehr joins as its new Director of Strategy, Consumer Direct. Josh brings more than 18 years of financial services experience and 8 years of mortgage industry ... Read More »
WPP has been named a Leader among Adobe Implementation Service Providers by Forrester Research, Inc., out of a field of the 12 most significant service providers invited to participate in the study. The report identifies that “Design and consulting capabilities, combined with expertise on Adobe’s growing product suite, differentiate the ... Read More »
Partnership delivers new digital experience to Swoop SaaS product Agero, a leading B2B2C provider of driver assistance services, today announced it has integrated its Swoop Dispatch Management software, a cloud-based roadside assistance event management product, with Airkit, the world’s first low-code digital engagement platform. The integration will enable Swoop Dispatch Management users, particularly ... Read More »
Virtual Events on July 1 and July 7 will Demonstrate How to Use Accelerated Analytics To Build 5G Network Resilience, Increase Revenue, Improve Customer Experience OmniSci, the pioneer in accelerated analytics, announced a series of virtual events in connection with its recent membership in the TM Forum, the industry association ... Read More »
Nokia today introduced its cloud-native Digital Operations Center software solution to give communication service providers (CSPs) new revenue-enhancing opportunities with an automated platform that manages 5G slice-based services securely and cost effectively throughout the entire lifecycle of services. As Nokia’s first network slicing management product, Digital Operations Center provides a ... Read More »
