customer experience

The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger global footprint and enhanced…

Sesame Software's Data Management Platform, Relational Junction, provides ServiceNow users with end-to-end connectivity to modernize the customer…

- Assaf Tarnopolsky joins Genesys as Senior Vice President and General Manager of APAC, Stephen Hamill comes on board as Vice President, ASEAN and…

NTT DATA, a digital business and IT services leader, announced the company has appointed Aaron Millstone to Divisional President, Digital…

ServiceMax, a leader in asset-centric field service management, announced the appointment of two new board members: Felicia Alvaro, the Audit…

McHire, powered by Paradox, the platform that McDonald's franchise operators trust to source, hire, and onboard new employees with fast, mobile-first…

Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, announced it has debuted as a Major…

Verint (VRNT), The Customer Engagement Company™, announced its schedule of September events and the range of topics that will be discussed. Speakers…

The U.S. may be seeing the light at the end of the pandemic health tunnel, but the supply chain continues to be disrupted. As one CEO dealing with the…

Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and…