customer experience

New standards-based integration lets Claude, Codex, Cursor and other MCP-compatible AI clients securely query live Delight.ai data using natural…

Enterprises describe a customer experience in plain language and deploy AI agents that carry it all the way to done, with built-in governance forged…

For years, enterprises have relied on observability to answer a simple but important question: Is the system healthy? Infrastructure monitoring, logs,…

Showcasing how workforce intelligence and AI-driven insights help CX leaders optimize productivity, improve customer outcomes, and drive operational…

If your organization has run a GenAI pilot that never quite made it to production, you're not alone. Despite $30–40 billion in enterprise investment,…

New AI-powered diagnostic tool helps technicians resolve field issues more efficiently, improving customer experience ECI Software Solutions, Inc.…

The recognition highlights Intuitive’s focus on building governed, production-ready data environments as organizations shift from AI experimentation…

Upcoming ISG Provider Lens® reports will evaluate providers that support large-scale, AI-led digital transformation Information Services…

A new developer-first approach gives teams full control over building and continuously improving AI agents PolyAI announced the launch of its Agent…

Managed services are entering a new phase of transformation. Advances in artificial intelligence, shifting customer expectations, and ongoing…