Kofax RPA powers industry’s first single-vendor Intelligent Automation offering
Kofax®, a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes, announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML).
Providing “out-of-the-box” functionality, Kofax is the first to market with a comprehensive, single-vendor, single-platform, Intelligent Automation solution.
“Early adopters of RPA have experienced the many benefits in shifting human labour from ‘data gatherer’ to ‘data user’ roles. Increased productivity helps them remain on track for profitable growth, improved customer service and significant competitive advantage,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “These exceptional organisations are eager to scale their digital workforce throughout the enterprise and can now take advantage of a complete end-to-end solution purpose built for enterprise deployment, today and tomorrow.”
According to Bart Groenewoud, IT Delivery & Solution Architect, Rabobank, “Our Kofax RPA deployment has been a game changer, supporting Rabobank’s goals for innovation and the transformation of our business. Implementation has been fast, flexible and efficient. We now have a digital workforce performing repetitive, manual tasks to free our human teams from repetitive (dull) work to concentrate on higher value work (their actual expertise) that in the end will also result into happier employees and customer value.
“Our Kofax bots were easy to build and deploy, with many up and running in as little as one month, if you free capacity and focus on the goals. Since implementation, we’ve combined Lean process optimisation with RPA to cut processing times (for example by 85%, or from over 40 minutes to just 6). This results in a thousands of hours saved this quarter alone.”
Kofax RPA Enables the Digital Workforce
Next-day carrier PITT OHIO routes hundreds of shipments for special managed accounts within their book of business every day. Kofax was able to fully automate this process including the data flowing between systems and reduce multi-step manual processes.
“Kofax RPA has eliminated 100 percent of the cost of routine B2B portal updates and eliminated costly transcription errors,” said Darren Klaum, Director, Business Systems at PITT OHIO. “By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”
According to AIIM, 74 percent of organisations surveyed feel “unstructured information (documents and content) is the Achilles’ heel of their RPA implementation.”
“RPA allows organisations to more effectively leverage the investments they have made in enterprise systems by allowing knowledge workers to automate their own processes and spread automation to the countless smaller processes that have been beyond the reach of BPM tools,” notes AIIM Chief Evangelist, John Mancini. “By making unstructured information accessible to RPA engines, organizations can greatly amplify their ROI.”
With hundreds of thousands of Kofax RPA software robots deployed at more than 650 enterprise customers, BPO providers and shared service centers around the world, Kofax drives significant improvements in employee and customer satisfaction, operational efficiency, responsiveness and cost savings. Kofax’s Intelligent Automation capabilities are leveraged across a wide range of use cases in banking, insurance, manufacturing, retail, logistics, government and other vertical markets.
Next-Generation RPA: RPA+Artificial Intelligence Platform
With this latest release, Kofax delivers on its promise to provide integrated AI, and intuitive bot creation and management that scales to meet the demands of the modern enterprise. Kofax RPA’s unique architecture and complementary ‘smart automation’ solutions in its Intelligent Automation platform empower enterprises to quickly and cost-effectively plan, deploy and manage a digital workforce that scales. New Kofax RPA does this by delivering:
- Cognitive Document Automation (CDA)
In process automation, it is difficult to recognize records within a process such as accounting where invoices from different vendors generally vary in format. Kofax RPA automates the processing of unstructured documents or images and their content with embedded CDA which leverages AI technologies, optical character recognition (OCR), machine learning, and natural language processing (NLP). Software robots take the appropriate action automatically based on ingested information and process cognitive tasks to empower the human worker.
- Process Discovery
In any process there are a number of steps but the order in which those steps should be executed may not be intuitive. With this release, Kofax introduces Process Discovery capabilities to help organizations easily track the human interaction with the client application via the user’s desktop. Now organizations can identify and understand manual tasks that are performed and can be automated with RPA as well as the order in which they should be completed.
- Lifecycle Management
Organisations are deploying hundreds and even thousands of robots. Since bots interact with multiple applications, updates to software and web pages that incorporate bot-controlled processes can cause the bot to stop functioning until its code is reworked. This can cost businesses time and money. Kofax RPA alleviates this problem by providing enterprise-level robot revision control and deployment management making it easy to manage and deploy the entire robot workforce.