News Microsoft and Nielsen Accelerate Retail Innovation Through Data and AI; Announce Strategic Alliance AIT News Desk Nov 14, 2018 Nielsen and Microsoft released details around a newly developed, enterprise data solution that democratizes one of the largest consumer data…
Guest Authors The Customer Journey Data Dilemma: Real-Time Versus Historical Data Mark Smith Nov 14, 2018 Purchases, location, and actual customer behaviors are critically important for understanding and mapping the customer experience using the Customer…
Distributed Architectures Zendesk Adds New ‘Sunshine’ CRM Platform for Evolving Customer Experiences Sudipto Ghosh Nov 13, 2018 Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…
Deep Learning Melissa Direct Advances Data-Driven Targeting for Marketers AIT News Desk Nov 13, 2018 Consumer, Business and Property Mailing Lists Optimized for Sales and KYC Insight, Reducing Costs and Expanding Reach of Direct Marketing Campaigns…
Analytics Organisations Are Not Doing Enough to Prepare for the Future of Work, Finds PwC Report AIT News Desk Nov 13, 2018 While the majority of businesses recognise which capabilities are important for their future success, many are failing to take the actions needed…
Big Data RiskIQ and Flashpoint Release Comprehensive Report on Magecart’s Assault on E-Commerce AIT News Desk Nov 13, 2018 Leading Cyber Risk and Intelligence Teams Profile the Criminal Underworld Behind Large-Scale Credit Card Breaches RiskIQ, the global leader in…
Analytics Brands Failing to Listen Effectively to Voice of the Customer, Eptica Research Finds AIT News Desk Nov 13, 2018 Lack of Insight Holding Back CX and Business Improvement While over three quarters (78%) of brands now measure customer satisfaction, most admit to…
Mobile Seven Lakes Launches JOYN 2, the First Pump-By-Exception Mobile App for Oil and Gas Industry AIT News Desk Nov 13, 2018 Oilfield Workers Close Last Mile Connectivity Gap with Automated Resource Allocation, Intelligent Task Workflows and Integrated SCADA Data on One…
Mobile Travelers Say Technology Is Key to Their Travel Experience AIT News Desk Nov 13, 2018 Travelport's 2018 Digital Traveler Survey Highlights Continuing Demand for Digital Tools The world's travelers say mobile devices are as vital for…
Mobile Gemalto Earns Accolades from Frost & Sullivan for Innovation-Led Growth in Digital Banking and… AIT News Desk Nov 13, 2018 Gemalto's innovative multichannel solutions provide true end-to-end security while enhancing the customer experience, giving it a distinct competitive…