Contrivian’s North Star: A Game-Changer in Global Network Services Customer Experience

The powerful combination of Connectbase and CloudSmartz technology provides unmatched automation and intelligence, enabling Contrivian to optimize its network service design, order, monitor, and management.

Contrivian, a global next-generation connectivity provider has selected industry-leading SaaS providers, Connectbase and CloudSmartz, to build and launch Contrivian’s customer experience application, North Star™. With the mission to offer a customer first experience, Contrivian is leveraging automation, APIs, and data-driven decision-making to make it easier for multi-national enterprises to buy, monitor, and manage global connectivity. The North Star application, built leveraging Connectbase and CloudSmartz technologies, is the single source of truth for the full network service lifecycle starting with design, ordering, through delivery, performance monitoring, support and renewal.

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“The whole idea is to deliver an exceptional customer experience by leveraging automation,” explained Grant Kirkwood, CEO, Contrivian. “We want to deliver a personalized experience, giving our customers the information they need to make better decisions when buying and consuming connectivity services. That’s why we specifically sought out CloudSmartz and Connectbase. Their expertise and unmatched focus on automation, data, and APIs has made them the perfect allies for Contrivian.”

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North Star empowers customers to self-serve using a digital experience application that provides full transparency into a customer’s entire network service lifecycle. One-click from the integrated dashboard provides the customer with a single user experience for design, buy, monitor and manage capabilities, including:

• Design, quote, and order new services
• Information about services options available to locations
• Status of new order service delivery and turn-up
• At-a-glance health and performance of network and provisioned services
• Intelligent ticket management

“Contrivian is an organization that understands the value of location truth making available data-driven, location-oriented decisions for its customers,” commented Ben Edmond, CEO, Connectbase. “We fundamentally believe that this type of mindset pays significant dividends for a service provider and is the key to unlocking growth within their market. The team at Connectbase is excited to partner with CloudSmartz to support Contrivian in their growth journey.”

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“The integration of Connectbase’s The Connected World with CloudSmartz’s Acumen360 software signifies a monumental shift in the range of solutions available to communication service providers (CSPs) of all sizes,” said Daniel Wagner, CEO, CloudSmartz. “We remain steadfast in our commitment to providing superior digital experiences to support greenfield connectivity providers like Contrivian, providing innovative digital initiatives and best-in-class service experience.”

This newly formed strategic partnership between Connectbase and CloudSmartz provides CSPs, like Contrivian, with a unified experience solution that digitizes network lifecycle, provides a single source of truth for intelligence and data, improves operations, and fast-tracks service initiatives.

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