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Customer Experience
Creative Virtual Partners with SMG to Improve the Digital Customer Experience
Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to…
LivePerson Announces Return of Signature, In-person Executive Community Events in London
LivePerson, a global leader in Conversational AI, announced the return of its signature in-person Executive Community events in the EMEA region with…
Medallia Announces Partnership with WNBA’s Washington Mystics
Medallia, Inc., the global leader in customer and employee experience, announced a partnership with the Washington Mystics, the 2019 WNBA Champions.…
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences
Leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster…
Sprinklr Platform Now Available in the Google Cloud Marketplace
Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises, announced that the Sprinklr platform is now…
Mapp Updates its Insight-led Customer Experience Platform
Mapp Cloud now integrates with the leading B2C digital commerce platform (VTEX), expands into the “No-code” domain (via Bubble.io) , and adds a…
Idiomatic Earns Investor Support for AI-Driven Customer Intelligence
Idiomatic, a proven customer intelligence innovator, announced the close of a $4 million seed round led by Freestyle. Translating customer feedback…
Harte Hanks Selected for B2B Lead Generation Program
Harte Hanks Inc., a leading global customer experience company focused on bringing companies closer to customers for nearly 100 years, announced that…
SAS a Leader in Real-Time Interaction Management per Independent Research Firm Report
As brand marketers continue to prioritize customer experience (CX), those that will see the most ROI in the coming year are those using a Martech…
Swisscom and SANDSIV Look Forward to Continued Success After Celebrating Year One of Their…
SANDSIV’s highly secure, hyper-modern, on-premises VoC solution has enhanced Swisscom’s position as a leader in Customer Experience
Swisscom,…