SaaS Syniverse Launches CPaaS Concierge for Enterprises AIT News Desk Feb 5, 2021 Cloud-Based, Omnichannel Communications Offering Helps Enterprises Simplify Their Digital Transformation Syniverse, the world’s most connected…
Cloud Retailers Adapt to Massive Changes in Consumer Shopping with Oracle AIT News Desk Feb 5, 2021 Oracle Cloud helps retailers revamp their merchandising strategies in the face of the pandemic; IDC MarketScape recognizes Oracle as a leader in…
Investment Tealium Raises $96 Million in Series G Funding Led by Georgian and Silver Lake Waterman AIT News Desk Feb 3, 2021 Investment will fuel product innovation and expand global footprint to enhance service to enterprise customers Tealium, the trusted leader in…
News Telestax Releases Campaign Manager Application Bringing Large Volume Blast Capability to New… AIT News Desk Feb 2, 2021 Telestax, the leading provider of CPaaS enablement, announces the release of Campaign Manager, a new CPaaS turnkey application designed for global…
Sales and Customer Support Zendesk Suite Radically Transforms Enterprise Tech Space with New Messaging Solution Sudipto Ghosh Feb 2, 2021 By adding new solution to the Zendesk Suite, the company continues democratizing customer service with new enterprise-grade capabilities designed to…
Machine Learning Algolia Acquires MorphL, Launches AI-Powered Predictive Experiences and Personalization AIT News Desk Feb 1, 2021 Algolia acquires Google DNI-funded MorphL, an AI/ML platform MorphL’s AI/ML platform to fuel Algolia’s new AI offerings Algolia’s headless,…
HR Technology Bright Talent Launches Bright Experience Live HR Help Desk and Consulting Services AIT News Desk Jan 28, 2021 Following the IT helpdesk model, Bright Experience supports the human resources function by connecting employees and candidates with an on-demand,…
Voice JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation AIT News Desk Jan 28, 2021 JetBlue to Use ASAPP for Its Omnichannel Digital and Voice Customer Experience JetBlue and ASAPP, Inc., the artificial intelligence research-driven…
Cloud Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in… AIT News Desk Jan 27, 2021 Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for growth and innovation Bright…
Automation EY Announces Alliance With ASAPP to Help Transform Customer Experience in the Digital Age AIT News Desk Jan 25, 2021 Leverages ASAPP's artificial intelligence (AI) platform Helps automate customer service operations and increase agent performance EY announces an…