Technology BYD Selects AWS to Accelerate Global Expansion Business Wire Dec 2, 2023 World’s leading electric vehicle manufacturer uses AWS to innovate new connected mobility services, increase efficiency, and lower vehicle…
Technology Cyara Announces NICE CXexchange Marketplace Availability Business Wire Dec 1, 2023 Cyara partners with NICE to provide unmatched quality assurance for every aspect of the contact center environment to NICE CXone customers Cyara,…
Machine Learning Hewlett Packard Enterprise Collaborates With Nvidia to Deliver an Enterprise-Class, Full-Stack Genai… Business Wire Dec 1, 2023 HPE expands portfolio of purpose-built, AI-native offerings to enable enterprises to accelerate AI model training, tuning and inferencing Hewlett…
Technology Southwest Airlines Taps Salesforce to Help Meeting Planners Manage Bookings AIT News Desk Nov 30, 2023 Southwest Airlines recently introduced Southwest Business Meetings. Salesforce technology, including Tableau and Experience Cloud, is powering the…
Machine Learning Generative AI Applications Can Now Build and Scale Securely With AWS Bedrock Business Wire Nov 30, 2023 The latest models from Anthropic, Cohere, Meta, Stability AI, and Amazon expand customers’ choice of industry-leading models to support a variety of…
Machine Learning More Than Half of Americans Believe AI Will Improve Customer Service Business Wire Nov 30, 2023 Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%) are…
Machine Learning AWS Announces Five New Amazon SageMaker Capabilities for Scaling with Models Business Wire Nov 30, 2023 Amazon SageMaker HyperPod reduces time to train foundation models by up to 40% by providing purpose-built infrastructure for distributed training at…
Machine Learning Amazon Connect Enhances Worker Productivity, Savings, and Customer Service With Generative AI Business Wire Nov 29, 2023 Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…
Technology Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data… Business Wire Nov 28, 2023 Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to…
AI Machine Learning Projects How should CFOs approach generative AI Pooja Choudhary Nov 28, 2023 Getting ahead of the AI learning curve While generative AI is still in its early stages, companies can gain an advantage by allowing employees to…