Machine Learning SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centers PRNewswire Mar 29, 2023 SuccessKPI,a leading, cloud-native, contact center customer experience insight and action platform provider, announced integration with Zoom Video…
Machine Learning Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI Business Wire Mar 29, 2023 With the new release, Five9 is delivering on its strategy to leverage best of breed Large Language Models to “democratize” new areas of contact…
Technology Instreamatic Brings Generative AI to Brands’ Audio Ads with Launch of Contextual Audio Ads AIT News Desk Mar 29, 2023 Driven by Instreamatic’s powerful Voice AI platform, Contextual Audio Ads can automatically create unlimited ad variations to precisely match the…
Machine Learning IBM Brings Generative AI Commentary and Hole-by-Hole Player Predictions to the Masters Digital… PRNewswire Mar 29, 2023 IBM and the Masters Tournament,introduced two innovative new features as part of the award-winning Masters app and Masters.com digital experience,…
Machine Learning Cisco Powers Unrivaled Hybrid Work Experiences with Purpose-Built AI Innovations in Webex PR Newswire Mar 29, 2023 Cisco unveiled new purpose-built Webex artificial intelligence (AI) capabilities that deliver unrivaled hybrid work experience as the new normal…
Cloud New Talkdesk Research Explores Consumer Perceptions of Conversational AI to Help Brands Deliver… Business Wire Mar 28, 2023 Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “The promise (and…
Machine Learning Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance… Business Wire Mar 28, 2023 Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance Cyara, the creator and leader of the…
Technology LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience Business Wire Mar 28, 2023 Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…
Machine Learning RingCentral Introduces Next-Gen Communication Solution for Frontline Workers Business Wire Mar 28, 2023 RingCentral, a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions,…
Machine Learning Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry Business Wire Mar 27, 2023 Cognigy, the market leader in Conversational AI, announced its Enterprise Conversational AI (ECAI) platform, Cognigy.AI, is now available as a Premium…