Interviews AiThority Interview Series With Richard McElroy, General Manager at Calabrio Canada &… Sudipto Ghosh Nov 13, 2018 When it comes to handling digital channels, like online chat and messaging, many businesses do lack the internal structure to effectively introduce…
News ICMI Contact Center Demo Exhibitors Announce New Products, Services, Demonstrations and More Ahead… AIT News Desk Nov 6, 2018 Appian, Five9, NICE inContact, Sharpen, Talkdesk, and others among those making announcements The International Customer Management Institute (ICMI),…
AIT MegaMind AiThority Interview Series With Eran Liron, EVP, Marketing & Corporate Development, NICE Sudipto Ghosh Sep 20, 2018 At NICE, we analyze billions of transactions in real-time for our customers and provide unique insights that help companies use data effectively for…
Machine Learning eGain Announces R******** “AI Value in 30 Days” Program AIT News Desk Sep 12, 2018 Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP eGain (NASDAQ: …
AIT MegaMind Interview with Christopher Dean, CEO at Swrve Sudipto Ghosh Aug 30, 2018 People often jump on the displacing humans narrative. In reality, throughout history, automation raises productivity and output. Know My Company…
AIT MegaMind Interview with Brian McKillips, MD, Ecosystems and Ventures at Accenture Sudipto Ghosh Aug 23, 2018 AGBG will remain focused on Google; we have relationships and dedicated business groups with other technology alliances as well. Tell us about your…
Analytics NICE and Mattersight Unite to Herald a New Era in Customer Analytics Sudipto Ghosh Aug 20, 2018 NICE Announces Closing of Mattersight Acquisition to Bring Together Behavioral and Cloud Analytics Innovators to Provide Smarter Connections Between…
IoT Inventory Management Now a Key Battleground in the Digital Transformation of Brick and Mortar Retail AIT News Desk Aug 13, 2018 To truly transform operational efficiency within physical stores, retailers must be able to achieve near-perfect inventory accuracy. With computer…
IoT TCS Named a Leader in Life Sciences Digital Services in North America by Everest Group AIT News Desk Aug 7, 2018 Tata Consultancy Services' Business 4.0 Thought Leadership Framework, Digital Transformational Capabilities and Consistency of Performance Cited as…
News Aragon Research Recognizes Solvvy as a 2018 Hot Vendor in Conversational AI AIT News Desk Jul 27, 2018 Solvvy's innovative AI-powered conversational platform enables effortless support interactions between businesses and customers Solvvy, a…