Aragon Research Recognizes Solvvy as a 2018 Hot Vendor in Conversational AI
Solvvy’s innovative AI-powered conversational platform enables effortless support interactions between businesses and customers
Solvvy, a conversational platform powered by AI, announced today that Aragon Research, Inc. has named the company a 2018 Hot Vendor in Conversational AI1.
Solvvy was selected based on its advanced AI and NLP technology and the measurable impact of cost savings and quality of service it delivers to its fast-growing customer base that includes leading brands such as Under Armour, SoundCloud, Weebly, and Atlassian.
“Solvvy’s advanced self-service capabilities and conversational platform can be put into production with minimal effort and immediately begin solving customer issues,” said Jim Lundy, CEO and Lead Analyst at Aragon Research, Inc. “They provide fast time-to-value while improving the overall customer experience.”
According to the report, “Self-service is becoming accepted and pervasive across industries and roles: From supermarkets and big-box stores to online shopping, people are becoming accustomed to less interaction with human help. They are discovering that they can check out faster, find better answers, or explore new ideas more easily and less expensively if they control the processes themselves.”
“We are transforming how customers interact with businesses,” said Mahesh Ram, CEO of Solvvy. “For customers, long wait times and inconsistent answers have given way to speedy resolutions and integrated omnichannel experiences. For businesses, self-service and automation are driving operational efficiency. We believe our inclusion in the Hot Vendor report reflects our success and continued investment in enabling every interaction between consumers and business to be effortless–anytime, anywhere.”