Automation Social Media Study: Stress Hurts Call Center Employees And The Customer Experience AIT News Desk Jul 2, 2021 Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and…
Automation Uniphore Recognized As Conversational Automation Innovation Leader By Frost & Sullivan AIT News Desk Jul 1, 2021 Company Hypergrowth and New AI, RPA and Security Portfolio Additions Contribute to Award Win from Leading Analyst Firm Uniphore, an early leader in…
Cloud RingCentral Attacks Robocalls With AI-Powered Solution And STIR/SHAKEN Implementation AIT News Desk Jun 30, 2021 RingCentral joins industry and the Federal Communications Commission (FCC) efforts to eliminate up to 4.9 billion unwanted calls RingCentral a…
Automation Overwhelmed by Online Demand? Why Merchants Must Stop Sleeping on Automation Derek O’Carroll Jun 30, 2021 Online retailers are facing a major crisis. Since COVID-19 hit, reduced headcount and social distancing practices within the walls of warehouses and…
Analytics Visier Announces $125M Series E Funding to Support Monumental People Analytics Surge AIT News Desk Jun 30, 2021 Funding Led By Goldman Sachs Asset Management Highlights the Market Demand for Improved People Data Visier, the globally recognized leader in…
SaaS OmniIndex Launches Freemium SaaS CSAT Solution To Measure Customer Sentiment In Real-Time AIT News Desk Jun 30, 2021 Innovative OmniIndex Analytics tool enables email analysis of sentiment, categorization and for identifying PII breeches OmniIndex, the leading file…
Business Intelligence Dhiva Launches Advanced Analytical Business Intelligence Platform with “Why” Analytics AIT News Desk Jun 30, 2021 Dhiva, the next generation AI-driven Analytical Business Intelligence automation company, announced the launch of Dhiva 2.0. The platform features…
IT and DevOps Somos, Inc. Acquires XConnect, A Global Provider Of Telephone Number Information Services AIT News Desk Jun 29, 2021 Two leading providers of trusted telecommunications numbering information come together to better serve a growing global need for trusted…
Cloud Turvo Launches Integration Hub for Point-and-Click Integrations to Third-Party Systems AIT News Desk Jun 29, 2021 Turvo's Integration Hub, part of the Turvo Collaboration Cloud, adds point-and-click integrations that empower logistics teams to easily connect…
Security McAfee Powers Holistic Home Security For CenturyLink Customers AIT News Desk Jun 29, 2021 CenturyLink Customers Now Have Automatic, Complete Security from the Time They Turn on Their CenturyLink Modem McAfee Corp. McAfee and CenturyLink,…