Sales and Customer Support Playvox Unveils Dynamic Capacity Planner At SWPP Annual Conference AIT News Desk May 2, 2022 Playvox, the leading CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is launching its new Capacity…
Sales and Customer Support Report: 95% of Walmart’s Ecommerce Sellers Reporting Profits AIT News Desk May 2, 2022 Jungle Scout's 2022 State of the Walmart Seller Report explores how third-party sellers and brands are performing on Walmart Marketplace, including…
Customer Experience ISG to Publish Reports on Contact Center Services, Platforms AIT News Desk Apr 30, 2022 Upcoming ISG Provider Lens studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid the pandemic and…
SaaS PCI Pal Partners With Odigo to Provide Secure Payments AIT News Desk Apr 29, 2022 PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Center as a Service (CCaaS)…
Native and Programmatic Advertising Hivestack Announces Global Alliance with Xandr for Programmatic DOOH AIT News Desk Apr 28, 2022 Hivestack, the world's largest, independent, programmatic digital out of home (DOOH) ad tech company has announced a strategic global collaboration…
Automation Yellow.ai Bolsters its Marketplace with Pre-built Dynamic AI Agents to Deliver Faster Time-to-market AIT News Desk Apr 28, 2022 Yellow.ai, the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, announced that it has…
Analytics TCN Launches Data Explorer, a New Data Visualization Tool, to Further Enhance its List Management… AIT News Desk Apr 26, 2022 TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies,…
Technology HCL Technologies Earns High Marks in 2022 Gartner Peer Insights ‘Voice of the Customer’ for Digital… AIT News Desk Apr 26, 2022 HCL Technologies earned high praise from its customers in the 2022 Gartner Peer Insights ‘Voice of the Customer’ report for Digital Commerce. Digital…
Sales and Customer Support iQor Opens New Domestic Contact Center in Allentown, PA AIT News Desk Apr 26, 2022 State-of-the-Art Facility Provides 30,000 Square Feet of Class A Office Space iQor, a managed services provider of customer engagement and…
Sales and Customer Support Ryder Opens Third Multiclient Distribution Center in Columbus—a Key Position in the E-Commerce Race AIT News Desk Apr 25, 2022 The omnichannel facility is part of Ryder’s new supply chain offering ‘Ryder E-Commerce by Whiplash’—backed by best-in-class technology and a proven…