Technology Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver… AIT News Desk Feb 26, 2020 Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American &…
Computing Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple… AIT News Desk Feb 21, 2020 Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…
Computing New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility AIT News Desk Feb 20, 2020 Customer experience industry’s most comprehensive pricing model offers plans starting at just $0.68 USD per user, per hour Genesys, the global…
Chatbots & Intelligent Assistants IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry AIT News Desk Jan 30, 2020 New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated…
Computing Microsoft and Genesys Expand Partnership to Help Enterprises Seize the Power of the Cloud for Better… AIT News Desk Jan 24, 2020 Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises…
Computing MindTouch Knowledge Management Solution Now A Premium Client Application on Genesys AppFoundry AIT News Desk Jan 16, 2020 MindTouch Combines With Genesys Cloud to Give Customers a Fast and Effective Way for Agents to Access Knowledge Resulting in Improved Service,…
SaaS Genesys Introduces Experience as a Service Enabling Organizations to Deliver True Personalization AIT News Desk Jan 15, 2020 Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world’s leading public cloud contact center platform…
Computing Aivo’s Conversational AI Bot Now Available on Genesys AppFoundry AIT News Desk Dec 13, 2019 New Integration for Genesys PureCloud Enables Businesses to Offer the Best of Human Empathy and Automation in Customer Service The use of…
SaaS Online University Makes Education Personal and Boosts User Experience with Genesys Cloud AIT News Desk Dec 12, 2019 Western Governors University Improves Response Times by 20% with 80% of Calls Answered Within 30 Seconds Western Governors University (WGU), a…
Computing AMC Technology Launches DaVinci App on Genesys AppFoundry AIT News Desk Dec 3, 2019 Genesys AppFoundry Partner Offers Seamless Integration Between Its DaVinci Platform and Genesys Purecloud AMC Technology, a leading Computer…