IT and DevOps Genesys Partners With Infosys to Accelerate Its Strategic Transformation Journey AIT News Desk Aug 27, 2020 Five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the CX market Infosys, a…
News Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers AIT News Desk Aug 13, 2020 Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and…
Cloud Genesys Honors Eight Companies for Customer Experience Impact and Excellence AIT News Desk Jul 28, 2020 Genesys Customer Experience Innovation Awards recognize companies from around the globe for their innovation and transformational customer…
Martech New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration AIT News Desk Jul 21, 2020 Genesys deepens partnership with Microsoft to help enterprise contact centers improve employee and customer experiences Genesys, a global leader in…
SaaS IPsoft’s Amelia Now Available on Genesys AppFoundry AIT News Desk Jul 17, 2020 New AI integration for Genesys Cloud enables businesses to deploy digital customer care employees for faster resolutions and reduced wait times …
Life Sciences UnityBPO Elevates Customer Experiences with Genesys Cloud AIT News Desk Jul 14, 2020 Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital…
Computing Genesys Names Marylou Maco New Head of Global Sales and Field Operations AIT News Desk Jul 8, 2020 Genesys, the global leader in cloud customer experience and contact center solutions, has appointed technology sales veteran Marylou Maco as its new…
Computing Avtex Improves Internal and Client Experiences with Genesys Cloud AIT News Desk Jun 29, 2020 To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it…
Computing AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform AIT News Desk Jun 18, 2020 Powered by AWS, Genesys Cloud improves customer engagement for companies of all sizes worldwide Amazon Web Services, Inc. (AWS), an Amazon.com…
Martech Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer… AIT News Desk May 20, 2020 71% in multi-country survey notice more personalization in customer experiences thanks to technology It's a more efficient but somewhat impersonal…