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Genesys AppFoundry

Awaken Intelligence’s Dynamic Call Scripting and Intelligent Agent Guidance Platform Now…

AIT News Desk Jun 23, 2021

Awaken Intelligence combines market-leading contact center technology with Genesys Customer Experience Platform to provide Genesys customers with a…

AIT News Desk Mar 26, 2021

Sensentia's Agentsense Solution Combines With Genesys Customer Experience Platform to Improve Health Plan Members' Experience Sensentia, a…

AIT News Desk Mar 16, 2021

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help…

AIT News Desk Feb 24, 2021

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…

AIT News Desk Jul 17, 2020

New AI integration for Genesys Cloud enables businesses to deploy digital customer care employees for faster resolutions and reduced wait times …

AIT News Desk Jan 30, 2020

New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated…

Today’s Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service,…

AIT News Desk Jan 16, 2020

MindTouch Combines With Genesys Cloud to Give Customers a Fast and Effective Way for Agents to Access Knowledge Resulting in Improved Service,…

AIT News Desk Dec 13, 2019

New Integration for Genesys PureCloud Enables Businesses to Offer the Best of Human Empathy and Automation in Customer Service The use of…