Martech Verizon Expands Its Customer Experience and Contact Center Portfolio With Genesys Cloud AIT News Desk Feb 22, 2021 As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s…
Cloud Genesys Appoints Kelly Battles as First Independent Member of Company Operating Committee AIT News Desk Feb 3, 2021 Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and…
Cloud Genesys and Limitless Launch New Digital Experience for Consumers AIT News Desk Feb 2, 2021 Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys,…
HR Technology Genesys Talent Announces Rebranding, Changes Name to Opptly AIT News Desk Jan 20, 2021 Genesys Talent is now Opptly - new name, new logo, new website Genesys Talent, a direct-sourcing solution for innovative contingent workforce…
Chatbots & Intelligent Assistants Genesys Announces COVID-19 Vaccine Rapid Response AIT News Desk Dec 18, 2020 Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…
Cloud Genesys Launches the Future of Digital Customer Engagement AIT News Desk Dec 16, 2020 New Genesys Digital business unit led by Barry O’Sullivan builds on the company’s leadership in customer experience and AI Genesys, a global leader…
Cloud Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service AIT News Desk Nov 12, 2020 Cloud Customer Experience Provider Recognized as a Leader in Worldwide Report Genesys, the global leader in cloud customer experience and contact…
Education and Research Genesys Works Receives Grant from Dell Technologies to Close Digital Divide for High Schoolers AIT News Desk Oct 2, 2020 Grant to empower Genesys Works students to continue receiving life-changing skills and experiences during pandemic Genesys Works, a national youth…
SaaS Genesys Names New CFO to Drive Next Phase of Rapid Growth AIT News Desk Sep 1, 2020 Finance executive Brian Swartz joins customer experience leader to propel cloud business forward Genesys, the global leader in cloud customer…
Martech Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences AIT News Desk Aug 27, 2020 Genesys Cloud integrates with Adobe Experience Platform’s Real-Time Customer Profiles to improve personalization, drive higher sales conversion rates…