Cloud Genesys Commits to a Sustainable Future AIT News Desk Jun 15, 2021 Inaugural Sustainability Report Outlines Company's Path to Achieving Carbon Neutrality, Improving Employee Representation and Positively Impacting One…
Cloud ConvergeOne Earns Genesys Platinum Partner Status, Advancing Cloud Strategy AIT News Desk Jun 7, 2021 ConvergeOne, a leading services-led technology provider of cloud, collaboration and digital infrastructure solutions, announced it has earned Platinum…
Cloud Genesys Announces Support for New Instagram Messaging AIT News Desk Jun 4, 2021 Customer experience pioneer to enable companies to deliver high-touch customer engagement at scale with Messenger API for Instagram With more…
Cloud Genesys Completes Acquisition of Bold360 from LogMeIn AIT News Desk May 7, 2021 Bold360 joins Genesys in delivering the next frontier of digital customer experience Genesys, a global leader in cloud customer experience and …
Life Sciences Sensentia Health Plan AI Solution Now Available on the Genesys AppFoundry AIT News Desk Mar 26, 2021 Sensentia's Agentsense Solution Combines With Genesys Customer Experience Platform to Improve Health Plan Members' Experience Sensentia, a…
Cloud Genesys Announces Intent to Acquire Bold360 from LogMeIn AIT News Desk Mar 16, 2021 The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys, a global…
Cloud Help Lightning Remote Assistance Software Now Available on Genesys AppFoundry AIT News Desk Mar 16, 2021 Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help…
Cloud Genesys Report Reveals Pandemic Driving People to Seek Connections in Unexpected Ways AIT News Desk Mar 15, 2021 1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to…
Cloud Genesys Announces Record-Setting Cloud Business Growth AIT News Desk Mar 2, 2021 - New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year;…
Martech Mindsay Launches AI Chatbots on Genesys AppFoundry AIT News Desk Feb 24, 2021 Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…