Customer Experience Genesys Completes Acquisitions of Pointillist and Exceed.ai AIT News Desk Dec 2, 2021 Company extends its market leadership with journey analytics and conversational AI for marketing and sales, transforming customer and employee…
Apps Treasure Data’s CDP For Service Now Available On Genesys AppFoundry AIT News Desk Dec 1, 2021 Customer Data Platform's seamless integration with Genesys Customer Experience Platform empowers agents with real-time customer insights Treasure…
Cloud Afiniti And Genesys Announce Native Integration Of Afiniti Enterprise Behavioral Pairing Within… AIT News Desk Nov 26, 2021 Afiniti, the world-leading provider of artificial intelligence technology for pairing agents and customers, and Genesys, a global leader in customer…
Cloud Genesys Names Wesley Story Chief Information Officer AIT News Desk Nov 22, 2021 Genesys, a global cloud leader in customer experience orchestration, announced that Wesley Story has been named Chief Information Officer (CIO),…
SaaS Genesys Positioned As A Major Player In IDC MarketScape: Worldwide Conversational AI Software… AIT News Desk Nov 19, 2021 Genesys DX recognized for broad range of functionality, low-code/no-code capabilities and strong reporting and analytics tools. Genesys, a global…
Customer Experience Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences AIT News Desk Nov 15, 2021 Genesys, a global cloud leader in customer experience orchestration, and Google Cloud announced an expansion of their strategic partnership to help…
Cloud eGain Knowledge Hub Now Available On Genesys AppFoundry AIT News Desk Nov 1, 2021 Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower…
Customer Experience Genesys to Reinvent the Customer Experience Across Enterprises AIT News Desk Oct 7, 2021 Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market and transform customer and…
Cloud Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on… AIT News Desk Sep 21, 2021 Genesys, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry's first eLearning program for contact center…
Cloud Genesys Study Reveals Path to Improving Recruitment and Retention for the Contact Center in the Face… AIT News Desk Sep 14, 2021 Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…